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f Ron Jeffels

Syndicated Columnist

They're all dead, dead these many years, but I don’t dare men- tion their names. And I’m not a practising coward, no matter what you've heard. So trace my fawn-in- he-forest ‘and maiden!

tation for being solemn and serious,

sometimes sepulchral places. True,!

often, but not always. Every pro- fession has its stand-up.comedians, top bananas and farceurs.. Think of your own. .. even though you are a federal tax collector, .

“In my opinion, every student at this university should be obliged to study two foreign languages — his own and onc other.” A

tice and breaks her golden pans. He was a bit shy and withdrawn, reti- cent and scif-effacing despite all his honors and awards. But when he was moved to wrath, he had a tongue like an executioncr's blade. That day the debate, led by a scientist, dealt with the iniquitics of graduate students in English and their inability:to submit theses on time. The biologists did it. So did

‘ivy towers’ ring loud and clear

‘Academe. Universities have arepu- .

(tis sy

He.was a polyglot. Years carlier, at another university, he had taught me the rudiments of Spanish, Span- ish with its harmonious but difficult vowels that do not trip lightly from an English tongue. We came to the worst of the lot. { aw

“Jeffels, in order to pronounce this one correctly, you haye to. be part chimpanzee. ,To get your lips, cheeks and .gums into the proper

said that during a prolonged and heated debate over the English

sense of caution to the infinite respect in which I hold the laws of Canada.

Especially those dealing with libel, slander and other verbal indi: i We now have three

Meer

Augers seerry,,

RR RAALAA ET

editorial comment

How important is quality service?

Just how important is it that your employees realize the true value of a customer?

Not just any customer mind you, but a satisfied one. -

Oddly enough,-the concept of the customer being the bread and butter of any business sometimes goes unrec- ognized. Especially by who are Pp ‘ or ‘just killing time’. .

The results can be damaging to any business - not to mention the ones which are already struggling to stay afloat. ‘

An interesting comment was made by Ray Howard, President of Colville’s Chamber of Commerce, while he was speaking to an audience of business and retail people here in Castlegar. Howard was asked what he thought of the service he received from businesses here in the Kootenays. :

His answer popped open a few sets of eyes, and opened more than a couple of mouths.

The chamber president calmly stated that the service here is not wh: hope to find in his home town of Colville.

So what does that mean. 5 we ewe

Perhaps the folks in the Kootenays are unaware that by giving just a little bit extra to show customer apprecia- tion, their business will enjoy a bit of exposure.

Good news spreads fast, but bad news can begin to resemble a plague.

‘Think about it. If a customer leaves happy, he/she will’ tell four friends about that particular shop, garage or busi- ness. But if they leave disgruntled, upset and basically . disappointed, you can bet they'll tell no less than seven.

Even if a customer couldn't find the item he.or she was looking for, just knowing that an eager, knowledge- s able, and friendly person was willing to give them some undivided attention is enough reason toretum. >.

It’s warranted, but sometimes far too easy to blame the GST, PST and high prices when customers seem few and far between. : we

But not paying close attention to a customer's needs even relaying the most common coustesies can pound another nail into the coffin of a dying business, and do some heavy damage to one that isn’t. .

On the other side of the coin, local residents must become local shoppers if they truly wish their town to prosper. Even if the price seems cheaper south of the 49th.

ploy

one

BEN AROREERINIGS)

By Don Addis

(F ATREE FALLS 1) THE WILDERNESS AND NO OE WEARS IT...

ee//]\\e 1S POLITICALLY INDEPENDENT AND A

official languages in Canada: English, French and the crabbed, non-Ciceronian Latin of lawyers. We've become a race of hard-cyed litigants bent on veng: Aman

q at.one of our better institutions. A bit harsh, perhaps, but truc.

You'd know how tne if you had to bulldoze students up the slopes of Mount Parnassus towards the Greater Good and the approximate- ly correct use of lie and lay, princi- pal and principle, stationery and

é and

Ye not to mention memento and

can’t do, say or print anything these days without somebody dropping a quick writ followed by a slow suit, So I'll omit their names, even though everything I have to say about them:is benign. They all come from my hidden past, the wits and wags I once knew when I lived with them in the Groves of

Forget that last one. Nobody knows the difference. My favorite tabloid avoids the problem by printing this blend in a recent headline: momento. ‘Remembrance of things past, I suppose.

Or what about that poet, the onc who appears in every anthology of CanLit and always will unless somebody defiles the Goddess Jus-

the ists and the physicists. But not those fey, languid, other-world- ly idiots in English! The debate tumed nasty. Finally the poet rose to reluctant feet and said quietly: “Mr, Dean, I have the clear and dis- tinct impression that Dr. Zygote would tic strings to the legs of sky larks and have them all fly at pre- cisely 50 feet.” He sat. down slow- ly. Zygote dissolved in the acid bath of laughter. 3

And that other one, the ex- colonel of infantry, who became Dean and found himself, drowning in a Niagara of paper: Ictters, memos, minutes, reports. Add.to the list: He sent us all a memo: “Do Not write to me at length; Be brief. Send me the kind of message a miser would telegraph to an idiot. I shall be grateful to you." The roar- ing Niagara became a slow, mean- dering brook: ya d

Pp I mean. Since I've read some of your Spanish prose, Dar- win and I both know you are of apeish ancestry, So I'm convinced you can master it. Have a gol” Spanish I never use. Not after that. And there was that other wag who objected to the pomp and pageantry (call it peacockery) aca- .demics display at graduation exer- cises and other rituals. . . robes, funny hats, hoods, that kind of thing. Here’s one.of his aphorisms: “Jt is a truism that the more garish the robes, authorized by a universi- ty, the less distinguished the degree.” Now, his name I refuse to

’ mention! After all, I've seen that

pastel pink and purple gown of yours.

RR. Jeffels is a Richmond free- lance writer and former principal of The Open Learning Institute. -

Nigel Hannaford's column ‘Slings and Arrows’ was not available this week!

Have a look in th

It's an ugly word, one most Canadians believe doesn’t apply to them. We associate racism with South Africa.

Remember the Sherbrooke areca carpet-layers shot to death in their sleep by Quebec Policein yet another case of mistake identity?

That doesn’t mean Quebec Police aren't racist, just that their weapons record is bad, not just with blacks but with all groups. _

There are no easy answers to

racism.

But there is at least one thing which contributes to Canada’s racial problem which could be easi- ly solved by the federal immigra- tion department. 7 Government records uncovered by Sun Parliamentary Bureau Chief Bob Fife show that over the years,

ds of appli with crimi-

The: Quebec government has

ppointed a special to = investigate the mistaken police

' shooting of a black man. It would > be'a’shame if the inquest ended ~ » there. %

‘hen you examine the Quebec ©

nal records in their home countries have been allowed to emigrate to. Canada. They were given special

record, you'find ‘excessive police **-

gunplay isn’t limited to visible

expected to kill again. So it’s OK. : At is not OK. It and

e mirror friend

ed against because’ people think just because I'na black, I'm one of them!" _ When I raised the issue with

angers the law-a-biding majority, especially. visible minorities. ~ After the’ 1980 ‘federal election broadcast, a black CBC studio cam- eraman pulléd me aside. “I've gota message I want you to give Prime Minister Pierre

“What's that,” I asked.

“You tell: Trudeau we blacks don’t want any more of those Jamaican niggers allowed into Canada.”

He explained it this way: “My

family has lived in Thorold for more that. 100 years. They came

.. here on the underground railway

after escaping slavery in the Ameri- can Scuth. We're an it part of the community, and have been for generations. I never experi- enced racial tolerance: until those

_\Jamaican pimps and drug pushers “— took over Yonge Street.” E _ Now." he said, * get discriminat-

pereeres yeu

p officials here, I was told to talk about black crime was racist. And that my cam- eraman was obviously an ‘Uncle Tom’. * reat ’ ‘Senior Metto police officers say ethnic gang crime is on the rise. But they have no statistics x officially, crime in Metro is color blind.

Metro's police commission will be asked to consider keeping ethnic origin crime stats, but the idea is

vexpected:to be shot down

which promotes “rp Se! Racist attitudes are generat

huni sicrcvtypes. To know that

‘one or only, small percentage of ‘an ethnic group is inyolved in crim- -inal activity could.reduce, rath

- Wednesday, July 31, 1991

The Castlegar Sun

: i

‘Letters to the Editor.

veneer ath Dear Ellitor:

“Thank You for your recent edi-

torial on vandalism at Zuckerberg

“Island. However wax ona newly

stained table and a rock garden

*" Bench are minor incidents - dumb

put minor’

200A partial list of on-going van-

~dalism at the park since last fall

would include; 23'tree identifica

“ Gon'signs: (they left 4 standing)

‘“+tpulled ‘out and thrown away in

+*the'bush ‘or pond with 10 of these

“gigns having the 4" stakes deliber- “Hitely broken.

_\*\'Four carved directional signs “ripped off their 12° posts and the > -posts shaken loose.

> This was not an casy feat because the signs were secured >by four 3” brass screws and a

“*gerewdriver was not used.

“+ On-going graffiti written or

“carved in picnic tables is also a

‘going concem,’

+2”. Hearts and initials as well as -tarved obscenities are, to say the "least, very offensive.

~-A’brand new garbage can

Club two years or s0 ago was dented within days.

We pounded it out, ‘refusing to buy a new one until last month, However, we had to replace three garbage cans because the con- stant kicking made the sides prac- tically meet in the middle.

On April 16 an upstairs win- dow in the Chapel House was shot out with a BB gun and the smoke alarm in the back porch of the house was ripped out.

On May 16, a special com- memorative crab apple tree bought by Selkirk College and planted by the mayor of Enbetsu, Japan was deliberately split in two pieces - a senseless mote was left on the ground with the bro- ken plaque.

Last summer we had a crew from the Castlegar Development Board build some fences to stop trail erosion, caused by il bikes coming down the hill cross country (bikes are not allowed on the island): Most of these fences

were wrecked '- yet: these twits managed to’ puli:our’ logs anchored with 6’ spikes, The crew. rebuilt these fences last week. We have used cement and 4X 4 posts, Hopefully, they may’ last longer. :

Re: “the city will need to take action”, (1) As with all city run parks, there is a sign posted

“Closed from dusk to dawn”. (2)'°

The Chapel House Guides hired

by the Heritage Society which ~

looks after the park leave at 7 pm' at the Iatest,. (3) Neither we nor the city can post all night guards out there,

So, unfortunately ‘the damage is usually discovered the next day by Heritage Society members Jack Charters or Verna Keraiff who visit every day all year.

All we can do is keep fixing up. The city has installed a strong metal door on the back porch to house the new smoke detector and they have also had to replace broken sprinkler heads on the automatic system near the house.

Involvement process” a facade for

Dear Editor: . +A recent edition of The Castle- . gar Sun ran a story about the pro- posed Castlegar-Robson bridge. In the article, a quotation attribut- ed to Lyall Hanson, Ministry of Transportation and Highways, read: “I am very pleased to note that the d ali was

tells me that our public involve- ment process is working.”

Allow. me to set one matter straight. If the public involvement process was working under the Social Credit (read Vander Zalm) administration, past or present, the Robson Ferry would still be

developed from suggestions and discussion at the public forum. It

P in Chris D’Arcy’s 'rid- ing rather than that of Howard Dirks. -

Most people are pleased at the prospect of Robson being united once more with Castlegar, as it had been since 1919 when the government operated the first Robson. ferry. No one should be pleased with the opportunistic politicians who deliberately

deprive old people and young .-.*:

children of an essential service, in

obituaries

order to appear generous by ae

George G. Efanoff

On Wednesday, July 24, 1991, George G. Efanoff of Blueberry Creek, B.C. passed away at the age of 60 years.

Funeral service Efanoff was held at the Castlegar Funeral Chapel on Monday, July 29, 1991 at 10:00 a.m, with b at the Bolder Creek Cemet Salmo, B.C. at 12 Noon. »

Mr. Efanoff was born Novem- ber 17, 1930 at Swan River, Man-

Marianne Edwards (Popoff)

On Sunday, July 28,1991, Marianne’ Edwards (Nee Popoff) of Trail, B.C. passed away sud- denly at the age of 29 years.

Funeral services will be held at the Castlegar Funeral Chapel on Wednesday and Thursday with burial at the Ootischenia Cenxtery.

Marianne was bom January 4, 1962 in Castlegar, B.C. and grew up and attended scheols here. She also attended Selkirk College tak- ing Early Childhood Education. She married Peter Edwards on June 6, 1987 in Trail, B.C. She has lived in Trail ever since her marriage and was currently employed at Kresge’s Depart- ment Store,, Marianne loved sewing, flower arranging and all crafts.

_She is survived by her hus-. barid Peter of Trail, Parents, John ‘and Olga Popoff of Ootischenia,

_ Brother and Sister-in-law, Steven “and Connie Popoff of Nelson, . Mother and Father-in-law, Bob ‘and Josephine Edwards of Pentic-

, ton. Gaia

“Should friends desire, contri-

~ butions, may be, made.to the Vari-

* ety Club, Vancouver, B.C.

|. Funeral. arrangements are under the direction of the Castle-

_ gar Funeral Chapel... :

cr . - Hach

ay

Selling. something?

:. Phone 365-5266

“ Vehicle‘ Transfers’. , License Plates,

itoba. He moved with his par- ents to Salmo at an early age. He lived in Salmo until moving to

He is survived by 2 sons, Allen of Nelson, Ernest of

Smithers, 3 Daughters, Shirley Cox of Prince Rupert, Deborah Zibrik of Burnaby and Gayle Orme of Ottawa. 8 Grandchil- dren, 1 Sister, Helen Hird of Marysville, B.C. He was prede- ceased by his wife Mary in 1974.

...Funeral arrangements were under, the. direction of the Castle-

gar Funeral Chapel...” ;

“Battling vandalism an ongoing €

donated by’the Castlegar Rotary: |

The city has also ‘installed sonte

new water lines and replaced the !

plumbing which froze up last _winter, and they ‘collect ‘the : garbage gathered by the island guides. i However the Heritage Society, all of whom are volunteers, is the group which looks after the island day to day. It's a small group.- two grandmothers actually,.-y'" | Verna Keraiff planted and maintains the lawns, all the'flow- er gardens and non-native’ trees by the lawns, This spring she bought with her own moncy a

shrub called “Blue’ Star Juniper”. * She carefully planted it on a Sat- °

urday evening and by Monday moming it had been stolen.

I look after the wild trees and "

shrubs on the rest of the island, pruning with shears and’ flagging trees to be taken our with a chain * saw when we can’ get'a ‘crew to curand pile bush, To replace our ‘signs we required Gordie Rice, a retired gentleman, to make new'direc-

vote buying

some five years later, oi isu)

I am sorry to say, Mr, Hanson, that the “public involvement pro- cess” buys votes only. when the .Offer rings truc.

George Stein Robson

Karl Kreer, also retired and hus-

“band of Heritage Society Presi-;

, dent Sherrel Kreer, 4 This involves wandering

* around with an arm load of signs, °

a heavy birch mallet and a Robertson screwdriver, trying to find a rock free place near a par- ticular’ tree to mark for visitors. “This has had to be done twice this summer with six of the signs...

“Well over a year ago the City

bicycle rack on the mainland side “was thrown down the bank by the pond. It may still be there as we have no bicycle rack in the parking lot yet.

This unique park is enjoyed by thousands of people each year. They range from local people who walk, jog, wheel their babies or walk their dogs to people from all over the world.

Local people proudly show off our park to out of town visitors.

“ Phe kids,’ or. super strong, super stupid’ bigger. kids who do

far anonymous, ; stay

It would be nice if we could hit the parents in the pocket book and the vandals with a2 X 4 but, we don’t know who spawned these’creatures and the latter option is probably illegal.

‘We have rot fully published the extent of vandalism’ because we have a nagging notion they may ‘double their efforts if they hink it will make the paper- if. they can read that is:

Doris Sweeney, Zuckerberg Island Supervisor for the Heritage Society

SoA NUGUST 2 “COMING AUG! aS epenerit N sas tor more oy

Letters Policy

‘ry “Letters to the Editor are wel- ‘| come on any topic of local or “| general interest. Letters should

eerene |S1/0P+Easy FOODS “THIS WEEK's SPECIAL Kraft: Salad Dressing ~ aist. 250m : Tomatoe’s “No. 1. caitt. grown $1.28 ka Smoked Pork Picnic Shoulder - shark on $2.18 kg...» -98° Ib.

be double-spaced, typ OF legibly handwritten, and no more than two pages if possible. Let- ters will be edited in the interests of brevity or taste if necessary. All letters must be signed, with address and telephone number, although names may be witheld from publication for valid reason by the approval of the editor. Send letters to: The Castlegar N Susi, > 465 Columbia Ave., Castlegar, B.C., VIN 1G8, or

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