The ueneiee= Sun ‘Ralawsky Pontiac Buick GMC in Castlegar seem to be one step ahead of the competition in cus- lomer satisfaction, Why? The ‘answer, according to owner and general manager Neil Kalawsky, is clear and simple. “It’s a complete esaecee “The King of Cars’ completely satisfied. From the sales rep- resentatives, to the service writ- crs, to our mechanics - we're one big team with one very important goal,” he said. The team effort which Neil aks of has paid off in a big ‘way, allowing Kalawsky Pontiac Buick to become the Kootenay’s premier dealership:in only two years. Neil says by” he is very proud of the fact that the lcalership has raised ustomer service and * satisfaction to new heights, So high in fact, that Kalawsky Pontiac Buick is now a member of an elite group of Gencral Motors dealers who have scen unprecedented success in ‘the last 12 months due to customer ser- vice. Due to the high customer rat- ings at Kalawsky Pontiac Buick, Neil traveled to the 1992 Nati “behalf of his ee staff, “We employ 30 people full- : time, Each and every one of them know the value of a customer,” said Neil, Realizing how important 's cus- tomer's necds are has carned ‘ Kalawsky Pontiac Buick a‘solid reputation in all depart- ments of the dealership, including the body stiop, parts and service depart- ment, “We have experienced people working in our shops ‘with the most advanced technical equipment available. As a result, we can guarantee quality and prompt dependable service,” said Neil. Employing five journeymen hanics and one i Dealer Convention in Toronto where he accepted an award on Paying close attention to fine details has made the body shop at Kalawsky F Pontiac Buick one of the top shops in the Kootenays. Journeyman autobody painter Ken ulmiowshyy has high standards that must be met when completing each job. HE HALL. PRINTING 1434 Columbia Ave,, Castlegar VIN 3K3 PRESENT |. Pa ARRIVAL: Even when placing a phone call to! Kalawsky Pontiac Buick; ‘customers know they. are dealing with professionals who not only care about proper. service, but are quite friendly. as well, as Bob McLachlan, a parts representative, clearly shows. training program through GM | which keeps mechanics up to date on the latest when which sells to other.dealerships “and garages throughout the Ke . servicing a vehicle, “Emiec Rella, our service man- ager and George Ross our.auto- body manager. both have extensive experience and run their departments very efficient- ly,” said Neil. The dealership also contains a wholesale parts ‘department, “It's a complete team effort here...” — Neil Kalawsky Owner and general manager re ne ANDERSON Ih INSURANCE AGENCIES UD. Columbia Ave., Castlegar... 365-3392 ae Ld Scntenp 365-6 Best Wishes Neil & staff on your oO [onde 2nd Anniversary Pv “Your Home Decorating Centre” z PAINT © WALLCOVERINGS © WINDOWBLINDS = 613 Columbia Avenue, Castiogar Happy Birthday Kalawsky Pontiac an K & an Tires: Ltd. ay Colum Sale executives at Kalawsky Pontiac Buick realize the impor- tance of combining a client’s lifestyle with their own product knowledge to make sure every customer receives the vehicle they are suited for - at a price that suits them, Expect to see the professionals, namely Castlegar resident Brian Bebclman, who has been employed with GM for over 13 years, Trail resident Steve McIn- tyre, Saskatchewan native Bruce Nichol, who recently moved from Regina to join the Kalawsky team and Kevin: Lamb, Kalawsky’ 's business manager. ‘ “We'd like everyone to come down and meet our staff daring our Second Year Anniversary cel ebrations September 20-22,” Sh Neil. “There's going to be free hotdogs, coffee and live enter- on 21. As well, customers will haye the chance to help fight muscular Wednesday, September 18, 1991 The Castlegar Sun “Fhese past two years for Kalawsky Pontiac Buick have been extremely successful. Neil Kalawsky, owner and general manager of the Castlegar dealership, says this Would not have been the case had his staff not made ‘the needs of all customers a top priority. dystrophy through the p ofany new or used vehicle.” Whether a customer is looking for a powerful, quality truck such as a GMC Sierra pickup, or a sleek fully-loaded Cadillac ‘The King of Cars’ as the Kalawsky tadio ads state, is the place to be. ! a if Ball AHALL STATIONERY & GIFTS “Best wishes to Nell and Staff on your 2nd Anniversary” 1265 Bay Ave., Trail, B.C. (Phone: 365-2522 Fax: 368-8788 We're Celebrating Our : lane iM, and clearing out ALL our 1991. New : Pontlacs, Bulcks, GMC trucks & demos 1991 Pontiac Suid a toviheane %4,715 Sale Dicomt” °2,562 am -*1,000 You Pay *11,153 1991 Buick Century L Limited Biot) *23,472. Sue bicout” 722,705 , GM Demo =... 500 You Pay ‘19,266 Firefly You Pay 6,995 “Fully loaded 4 door sedan’ 2nd Anniversary Sale Discount 20,388 -2,935 You Beng $46,723 1991 GhiC ahorthox 4 x 4 Pickup You Pay *°17,034 cS Ny, 1991 GMC Sonoma 4 x 4 Extended 19,650 SaeDicont” = °2,805 Gechtack 2°4,500 You Pay *15,345 4801 MINTO, CASTLEGAR, B.C. 365-5690 Congratulations on your Second Anniversary, za ialawaky P ntlac fa Journey 1 Ed Motz may not always see who owns. the vehicles'he works on everyday, but he knows they: expect the best and he's more than. qualified to make: sure ‘that is exactly what customers will receive from: '. Kalawsky's service department. is “Getting Alrtime Over Kalawsky Pontiac Buick” Congratulations Neil Kalawsky and Staff on your great success : vsky FonHac and || : ee ae ay eee ieee : aes oe ; lays a week .. ve., Castlegar Inucivemene || me eT i 364-2527 |} -4\& oN VINDs, a | mee EERE CAL AWS ICY - Hepp hes ‘ ae Ne << SO besos eee ——THE KING OF CARs—— We are happy ae ee : to supply... “Congratulations on your your flower needs 2nd Anniversary, From all of us at §25- 11th ee sae an VIN 1d6 °. 365-7600 ‘i ( 1700 Columbia Ave., Ce 365-2155 Collect — TRAIL, FRUITVALE, ROSSLAND: CUSTOMERS CALL 364. 0213.5: _ 2228 - 6th Ave. Castlegar Z | S657 666.