ne Eee

BUSINESS

Kids should learn the value of money

including $4,500 from sell
ing the car. Now I pay-off the

The Castlegar Sun WEDNESDAY, July 7, 1993 he Castlegar NESDAY, July 7, 1993

BUSINESS

Chamber Manager's Report —

, yourselves to others who have
more moncy-that can really dis.
courage you. Money isn't nec

Second annual
Canadian
Woman

6:00 pm
City. Centre Square
Sun., Tues.,

“Don't envy or compare

Ones i stp
SDE: 5

Da Baes

What is a Chamber of Com

Do your children a favor and
merce? Your Chamber of Com

don't spoil them financially

ing experience oft
In July, 1991 Purkis met Tom Mike I'm great at getting things

free,” she said

Enjoying the water

merce is a

They'll thank you after they
leave home

“I always had everything |
wanted, especially as I was the
youngest in the family - so I
grew up to expect things would
always be that way,” said
Margo Purkis, 29, a nurse who
now sells pharmaceuticals

“It really hit me hard when |
moved out on my own five
years ago to live with a room
mate. I still felt my dad would
look after me. Even now,
often feel the money should
come from somewhere becaus
it was always that way.

“I realized I had to grow up
but it's been an anxiety-produc

Hey!

Saturday, July 10th,

Dalinghaus at a Karaoke party

They moved in together five
months later and plan to marry
this September. Margo's finan
cial education has continued

I told Margo,’ can't afford to
take you on a sun break holiday
every winter the way your fami
ly used to said Dalinghaus
28, a mutual fund and option
trader

And fron
thought I'd

Margo: “I always
have a choice
whether or not I'd work once I
got pregnant, and used to think
I'd be able to stay home if I
wanted to.
But now that we've bought a

two-bedroom bungalow - my dad

Grenby
Syndicated
Columnist

helped us by co-signing fora
loan—I'll probably have to go
back to work after having chil
dren.’

When Purkis first moved
away from her parents’ home
her expectations quickly led her
into debt

I wanted to live the life I'd
always lived,” she said. “What
with credit cards and a car loan
I ended up $13,000 in debi
which took me four years to pay

credit card every two weeks
even before I get the bill - and
have no debts.”

Purkis is glad Dalinghaus
lived at home until he was 27.

My dad taught me to be wise
with money d look for bar-
to wait for a sale when I
needed something,” he said
‘He started me on an RRSP
when I was 22 and even though I
couldn't put miuch into the plan I
got into the habit.”

Purkis has just signed up for
an RRSP at work because her
employer matches 50 per cent of
her contributions.

See MONEY 48

Citizens of Castlegar,
it'sthe

1st Annual Firemans'
ud-Tug of War!

19
(

9

Prize + $150 + trophy e
2nd Prize « $75

3rd Prize « $50

Q

5 members per team. Contact Gerry Remple 365-7227 for more info.
Lots of parking available at the
NEW Parking Lot on 13th Avenue
Access from the south end of 13th.
Avenue(beside the Railway Station).

We value your patronage and are doing our best ta
make your uiatt more enjoyable!

Now Servin

machin

420 Columbia Ave

with an
automatic banking

and a handicapped
entrance

g You

e

3rd St

Castlegar

DEPARTMENT STORE

Castlegar
365-7782
OPEN: Mon. thru’ Thurs
& Sat. 9 am - 5:30 pm
Fri. 9am -9 pm

Entrepreneur
of the Year
Awards

Submitted

The search is on to find nomi-
nees for the second annual Cana-
dian Woman Entrepreneur of the
Year Awards.

“Our province has countless
successful businesswomen who
exemplify entrepreneurial spirit
and I encourage anyone who
knows such a woman to put her
name forward,” said David
Zirnhelt, Minister of Economic
Development, Small Business
and Trade whose Ministry
endorses the awards program.

There are six categories for the
awards which are sponsored by
the Bank of Montreal, the Finan-
cial Post, Emst and Young, Digital
Equipment of Canada Ltd., Avon
Canada Inc., Canada Post Corpo-
ration and FNA Financial Inc.

Women can be nominated in
the following categories:

Start-up

The recipient will have been in
business at least three years. and
less than five years. Her venture
provides a product, service, or
marketing strategy that is innova-
tive and support by a solid plan
for growth

Lifetime Achievement

The winner will have owned
her business for at least twenty
years and is still actively involved
in the operation of her business.
This award is‘a salute to women
entrepreneurial pioneers

Quality Plus

This woman has demonstrated
an ability to develop and main-
tain excellence in every aspect of
the company’s dealing with its
customers, employees, communi-
ty and environment

Impact on Local Economy

The recipient, while developing
or expanding her business, has
contributed significantly to the
development of the local economy
through job creation and encour-
aging others in her community to
succeed in business.

International

Competitiveness

This entrepreneur owns a
Canadian company which has
increased sales by developing
global markets for its products or
service. Nominees must provide
evidence that at least 30 percent
of their sales are from outside
Canada.

Turnaround

This businesswoman will
have applied management skills
to revitalize or reposition a
declining or failing company to
the point where there have been
at least two years of financial
Stability and adequate financial
growth to position the business
well for the future.

Again this year, Kathleen
Costello, Businesswomen’s
Advocate with the Ministry of
Economic Development, Small
Business and Trade has been
appointed to the B.C. selection
committee °

The deadline for award nomi-
nations is July 16. Nomination
forms are available from Costel-
lo (356-5118) or any branch of
the Bank of Montreal

AARDVARK
LAWN & GARDEN
MAINTENANCE

365-7010
or
359-7147

Castlegar Water Crafi Rentals
located on the Do-Un-To
charger boat at Scotties Mari
na has exciting summer fun
Tiger Sharks (jet-ski) are
available for 1/2 hour, hour
and daily rentals

Summer fun

Off road vehicles, geared for
“kids of all ages” are popular
sellers at Trowelex this summer
Drop by and check them out

New faces

Welcome Ed McGorman and
family from Logan Lake
They are the new owners of
Chicken Time on Columbia
Ave. in South Castlegar and
look forward to meeting all
their customers

Sorry.to see you go

Barb Jones, who has been in
the hairdressing business for
24 years is retiring from Cut ‘n
Loose. Larissa has joined the
team there

Looking spiffy and saving
money

Trim Line of Castlegar
received the contract for the
Nelson and Creston detach
ments of the RCMP, to pro
vide the auto graphics on the
new RCMP vehicles. Nation
ally, over the next 3 years, the
RCMP are changing their cars

from two-tone blue to white

with striping and graphics. In |
the long run, auto graphics |
instead of two tone paint, will |
save the RCMP (and ultimate- |
ly the taxpayer), over $1,000 |
per RCMP vehicle |

New docs

The June 25th issue of th
Globe and Mail business s¢
tion reports that Dr Marten
the shoe line, is “stompin all
over sneaker sales in the US
Dr. Martens are made of sult
leather, feature an air cush
ioned sole, most often come in
black and are serious

and heavy; pert

“grunge” crowd: Loc
Martens are availabl

nett's Men’s Wear

Office help

Glenda’s Office Relief 1s offer
ing help to businesses whe
need someone to fill in for staff |
on vacation or sick leave
Glenda has WordPerfect 5.1
Lotus 1-2-3, shorthand, book
keeping, switchboard and |
office skills. Her flyer has been |
delivered to most businesses

Now available

Gerry Kling has a business
called Superior Seamless Gut
ters, and specializes in 4 and
5” gutters and troughs i

More miles

Air Canada and AirBC are
offering up to 20,000 bonus
miles when you fly AirBC
Air Canada or any Air Canada
Connector between May 15
and August 15, 1993. Check
out the bonus mileage plan is |
available at the AirBC office |
at the Castlegar Airport

Looking spiffy
Envirowrap,
Columbia Ave. across from
the South Castlegar Firehall
decked out the outside and |
inside of the store in red and
white for Canada Day. Envi
rowrap was also one of the
more than 15 businesses who
Participated in the chamber
decorating contest as part of |
Sunfest 93 |

located on

New faces, new places
Hair-4-U, a new hair salon is
opening soon at 314 10th
Ave. in downtown (
Edie and Bruce Gunn fron
Yellowknife. NWT | k for
ward to mecting the re idents
of Castlegar!

astlegar

Phone 365-5579
with your
business brief

hon-profit
organization comprised of busi
nesses, professionals, residents
and other community groups
working together t0 ensure a
healthy economic and socioeco-
nomic base to benefit the entire
community. Your Chamber of
Commerce harnesses the tremen-
dous potential of the private
enterprise system and communi
ty at large and enables it mem.
bers to accomplish collectively
what no one person could do
individually.

Your Chamber represents and
promotes our city’s economy,
tourism, education system, cul-
tural and goverifment concerns
and encouraging business, resi-
dential and industrial investment,
broadening the tax base and pro-
viding employment

To business prospects and
newcomers, the Castlegar and
District Chamber of Commerce
represents a viable force in seek-
ing solutions to today's social
and economic problems, as we
are in touch with municipal,
provincial and federal issues
affecting the Municipality of
Castlegar and the district. If you
are interésted in belonging to the
Castlegar and District Chamber
of Commerce, or participatifig on
the Board of Directors, please
contact the Chamber office and
we would be pleased to help you
Our new Board of Directors will
be sworn in at the Annual Gener-
al Meeting in September.

The Castlegar and District
Chamber of Commerce 2nd
Annual Golf Tournament will be
held this year at the Castlegar
Golf Course Saturday, August
28. Please mark this date on your
calendar and plan to attend and
participate in the fun. Stay turned
for updating bulletins over the
It looks
fun than last

next couple of months
to be even more
year

Well, summer is upon us, and
it looks to be a busy season. The
Castlegar and District Chamber
of Commerce ts submitting a
proposal to the Ministry of
Social Services and Housing for
a Community Tourism Employ
ment Training Program. This
program is a commitment from
the provincial government to
give registered nonprofit organi
zations an opportunity to
enhance tourism in their area,
and help people get into the work
force. The program provides the
Chamber the opportunity to
Spearhead projects such as con-
struction, restoration and upgrad-
ing of tourism facilities, or to
provide significant improve
ments to tourist related activities,
services and events. The program
provides work experience and

skills for people receiving

CHAM

income assistance from the Min-
istry pf Social Services and
Housing while making a positive
contribution to British Columbia
communities. If any Chamber
members are interested in partic-
ipating in this program, lease
contact the Chamber office for
more information

Seabury and Smith Limited
offers Chamber member's group.
insurance for small businesses.
They have just sent us a new
brochure outlining their benefits
program. If you are a Chamber
member drop by and have a look
at the brochure. If you are inter-
ested in health and dental. insur-
ance, a retirees’ benefit program,
and employee assistance pro-
gram, this might just be what you
have been looking for.

The following is from the Bet-
ter Business Bureau. How Can
My Company Capitalize on Cus-
tomer Complaints?

Encourage them: Complaining
customers can act as a strategic
thermostat. Set up suggestion
boxes. Chat up customers on the
phone or in the field. Make it
easy for customers to complain

A guarantee or warranty: Is a
great way to flush out customer
complaints. So are toll-free num-
bers. complaint cards. customer
advisory panels. focus groups
mystery shoppers and surveys
Front-line staff can also keep you
in the kKnow—that’s if you're
willing to pick their brains regu
larly
Seek a
Offer an olive

Respond promptly
quick solution
branch of-@ simple “we're sorry’
Be sincere in your apology. Most
people are quite reasonable and
recognize that all organizations
make mistakes

Identify the source of each
complaint (people, timing, sys
tems, communication) and take
action to ensure it won't happen
again.

Learn from every complaint
Keep a log, identify trends. Point
out alternative ways of handling
customers to staff. Incorporate
real problems/opportunities into
training programs. Use mystery
shoppers to ferret out problems
before they happen to be real
customers

Let your customers know
you've acted upon their com-

N fey

ee

2S: August 16-19 or August 23-26 + TIME: 7-9 p.m
COST: $50.00
+ What to buy
+ What you have
+ Software
+ Modems
+ Configuring
+ Setting up a printer
+ Changing a card
+ Hardware/software

DATE: August 16,17, 18 +* TIME: 9-12, 1-4
COST: $105.00

DATE: August 23, 24, 25
COST: $105.00
w _

DATE: August 3,4,5 +
COST: $105.00

DATE: August 6th +
COST: $35.00

DATE: August 9, 10
COST: $70.00

To register or obtain further information, contact Selkirk College - Trail Campus

WINDOWS
+ TIME: 9-12, 1-4

: $s VE. N
TIME: 9-12, 1-4

N WINDOW:
TIME: 9-4

+ TIME: 9-12, 1-4

Trail Campus
900 Helena St., Trail, B.C
VIR 486 ' |
(604) 368-5236 |
a

ER

CASTLEGAR
CHAMBER
OF
COMMERCE

plaints so they will be aware that
you've been listening.

One of the most important
things to remember is: The way
to get new customers is to keep
the customers you have now
happy.

I hope everyone enjoyed the
opportunity to participate in the
Suppliers Opportunity Forum
held in Castlegar June 15. The
government representatives were
extremely impressed with the
participation. It showed them we
here in the Kootenays are inter-
ested in the $6 billion a year the
ggvernment spends on supplies
aa services. I would like to
thank everyone that showed up.
The Castlegar and District
Chamber of Commerce appreci-
ates your participation

The Business Information
Centre has received new books,
report and information. If you
are interested in starting a busi-
ness, expanding your existing
business or importing/exporting,
please drop by and take a look
Our resource library is quite
extensive and informative.

New members for this month
are: Bosse’s Jewelry Ltd.. Wel-
come back!

Do-Un-To Charter Boat Ser-

vice. 399-4716

“I've organized
the flowers for our wedding for
free through a friend of a friend
and will arrange them myself
My best friend's father will
dress up as a chauffeur in his
Mercedes to drive us.”

Purkis, who worked in nurs-
ing management, applies her
business skills to help manage
the couple's finances

“Tom and I started to meet
every week,” she said. “We
have an agenda and follow-up.
We paste a whole page on the
fridge with who's going to do
what and the target dates. We
tick off the items as we do them
People come over ahd see this
and say we're obsessive compul-
sive, but this system works for
us.”

Added Dalinghaus: “I find it
helpful to have everything down
in writing - even though I don’t
always look at the list. It’s easi-
er than trying to remember what
we're supposed to be doing.”

Here's some advice on how to
get along financially as well as
personally with a partner

Communicate.

“Margo and I used to have
different spending habits,” said
Dalinghaus. “She'd buy a new
couch and I'd say we don’t need
one. Now we talk ahead of time

essary to make you happy

Be honest with each other
“and respect where the other
person is coming from,” she
said

Dalinghaus said it was tough
when the couple started living
together, deciding who would
pay for what. “At first, we split
common expenses 50-50
because our incomes are about
the same,” he said. “Now we're
starting to combine accounts but
still have our own separate sav
ings accounts.”

FOR ALL THE NEWS

Thurs., Fri.

365-3752

PITCH-IN
CANADA

CLEANING UP
THE WORLD °
STARTS AT

H@ME

Without It.

Castlegar Branch
630.- 17th St
Castlegar, B.C. VIN 4G7

365-7232

Don't Leave Home sarneenenre

Castlegar Savings Credit Union

oF)

Slocan Park Branch
3026 Hwy 6
Slocan Park, B.C. V0G 2E0
226-7212

to come to a comp’ so we
have a common goal.” ;

Commit yourselves.

“We've decided not to get
into debt, to have only one credit
card and pay it off, to have a
commitment to saving money,”
Purkis said

Be satisfied with who and
what you are.

“Avoid getting caught up
things, “said

with material

1993 PONTIAC
GRAND PRIX

Air conditioning
Power windows
Power door locks

Cruise control

eeeoeoeveevee eee

4 wheel anti-lock brakes
Fuel injected V/6 engine
Overdrive automatic transmission

»Z\
MA instock /
Z\

Tilt steering wheel

Cassette stereo system
60/40 divided front seat
Pontiac handling suspension

ROYAL CANADIAN LEGION’

Branc!

Sundays 12 pm- 6 pm
Mon. - Thurs. 2 pm - 10 pm

G with

Fri. - Sat. 1 Lam-11 pm

b 1

248 Columbia Ave., Castlegar

365-7017

Ks

4 wheel anti-lock brakes

3.8 Lt. V/6 engine

Overdrive automatic transmission
Dual zone air conditioning

Power windows

Power door locks
Tilt steering wheel

Cruise control

Cassette stereo system
¢ 60/40 divided front seat
¢ Buick quality in every detail

KALAWSKY
PONTIAC BUICK GMC (1989) LTD
—— THE KING OF CARS

1700.6

in Ave., Castlegar + D1 A917

~ 365-2155 Collect —

TRAIL, FRUITVALE, ROSSLAND

CUSTOMERS CALL 364-0713