Castlegar News 1989 Review, April 16, 1989 Terra Nova off LeRose family has faithin Trail area “Ihave always had great faith in the Trail area where | was born,” The late Geno LeRose, founder of Trail’s Terra Nova Motor Inn. Geno LeRose had the foresight .to believe in Trail, and his words remain a tribute to the people of the area, his family, and are the standard by which his sons. measure their business ac tivities The full-facility hotel has been com pletely refurbished from a telephone system and Fax machine, right down to high quality art work. As well notes Geno’s son, Brian. The Conference and Banquet Room facility has just been opened. Fully licenced for up to 110 people, The Encore has all-new furnishings and has been designed for total com fort. Offering all required conference equipment (including an electrically Operated screen, an overhead projec tor and a VCR), The Encore has its own disco system, a hardwood dance floor, a special lighting system, and a “fingertip” air system Brian and his brother, Gary, who share the hotel management, are out to make the hotel one of tht finest.full Kootenays. By new Encore service hotels in the doing this, they'll be carrying on Geno LeRose’s ambitions and his deep faith The hotel is proud to be in Trail, the home. of Cominco. It is firmly established at the foot of Cominco hill and in the background isthe plant Geno's philosophy was to reinvest in the hotel and the area, and this attitude stays the same today. Any profit the Terra Nova makes returns’ to the consists of 60 newly furnished hotel decorated and beautifully contemporary rooms. Free parking is offered to guests, there is wheelchair accessibility and an elevator is provided The Terra Nova coffee shop offers breakfast, lunch and a full dinner menu while the Peppercorn Dining Room is open for both lunch and din- In both facilities we menu is varied with choices to please everyone The Manhattan Lounge is a favorite spot to meet @ friend. A well-trained ner staff serves customers in a relaxed at mosphere and the lounge also offers light refreshments served with beverages Trail’s Rosario’s, favorite truly night club, has a exciting at mosphere, and compares to any night club in larger centres. Rosario’s is a multi-purpose room that is also used Tor meetings, dinner theatre and con The hotel also offers full Lering-cut ventions. eruice: The Terra Nova will also arrange car rental for guests and supplies laundry and dry gleaning service. One secret of the Terra Nova’ s success is good staff. “The staff is the reason the Terra Nova is a fine hotel,”” Brian LeRose says. Many of the Terra Nova employees have been there fora long time, such as Diane Martini who has been working in the office since it was built; and Tony Paolone who always has time for a friendly chat; as well as many Pep- percorn staff who are supportive of the new chef, Roy Benedict. A hotel must have a good product and that's what the Terra Nova provides at a reasonable price Whether it’s food or beverages, ser- vice or smiling hospitality, they give the customer quatity, comfort, service and atmosphere trum the whole spec The Terra Nova advertises its facility with Red Mountain and Rossland-Trail Golf Clubs. The hotel was the’ first to offer the Golf Get Away Package. This promotion was started by Denny Edgar when: he worked as a Sale representative for the hotel and is fondly remembered as @ “great idea man.” Staff and management of the Terra Nova believe in Trail, just as, Geno LeRose believed in Trail all his life Brian said if the city needs and wants an even larger facility, they'll do their best to oblige. The Terra. Nova slogan says, ‘*We provide big city convenien: ce Wilh small town Hospitality.” That’s why the Terra Nova ‘‘is the hotel to stay alin the Kootenays.”* oe eS” ais aR REE rere . ms x TA 4 ~ xs Fe Waneta Mall, the West Kootenay’s first enclosed shopping centre, is now in its 11th year and it's celebrating its first-decade—of —service—to—tregionat cubtomers by undergoing an extensive renovation program BCE Deyelopment Corp., owners of the mall, are extremely: confident about the shopping centre's future and that why they're spending $500,000 on interior ‘new look’ changes. Carpeting is being replaced with easy-to-walk-on ceramic tile, and the lighting “has-been greatly improved Interior walls have been redecorated in lighi-green tones, complemented by greenery Modern park-type replace present old-style benches will ating The new look isn’t going to end with interior work. Plans are well advanced for exterior renovations to the east and centre mall entrances. When BCE Developmem Corp., a private firm, bought out Daon in 1986, they began changing the whole concept ofthe Waneta Mall. The present company is vitally in- terestedin small centres. It realizes that Trail-area growth will be slow, and it can accept this size. BCE Development is a new company with six malls, in cluding two in Seattle and three in Vancouver. Operating a Seattle or Vancouver mall is different business than operating one in Trail, In its Van couver business-BCE has a waiting list of tenants. Here it must attract them. BCE Development does this by making rents more attractive than the previous owner. The company has to budget, of course, but it is prepared to listen to any-sound idea, and this in cludes small business. If BCE Development thinks the business will succeed, it’s behind the idea all the way. This goes for tenants already in the mall, BCE Development has two good anchor tenants, Super Valu and Woolco, and in the past 18 months brought in nine new stores. Waneta Plaza mall manager Linda MacDermid varied background in sales, service and the promotion fields person at the mall, she’s assisted by administrative Pam Hem brings a As the most senior assistant Waneta Mall is not content to sit on its lauréls as the area’s premier enclosed shopping centre. Instead it has an ongoing policy of offering new services, combined now witha major renovation program The plaza had a chiropractic and hopes to obtain an optometrist as well. Mall manager Linda Mac Dermid says special services such recently office open, someone’s bound t6 ask, **When'is it going on sale?" Businesses are trying to live with this attitude, although they don’t necessarily like it Mall promotion. plays a. large part in merchandising. Some promotions are -geared specifically to a certain store or groups of while such as Mother’s ‘Day, Father's stores, others © General F HEAVY HAUL EQUIPMENT MOVING YWHE! REGULAR 45-TON LOWBEDS PLUS FOR THOSE EXTRA HEAVY-LOADS, A 60-FON LOWBED SYSTEM GETS THE JOB DONE /"@ TRUCK LINES LTD. Nelson 825-4414 B.C. (Toll Free) 1-800-332-9247 Vancouver 438-6361 Complete Transportation Services Serving B.C., Alberta and the Pacific Northwest ight * Building Materials * Construction * Metals * Mining * Logging ® Log Buildings * Lumber © Poles We are the largest locally-based transportation company in the Kootenays, and we are proud of our quality service and reasonable rates GENERAL FREIGHT © FREQUENT VANCOUVER SERVICE * LESS THAN TRUCKLOAD (LTL) * DRY, SAFE, SECURE * ONE PHONE CALL TO US. AND YOUR FREIGHT WILL BE DELIVERED TO YOUR DESTINATION * ALSO SERVING THE REST OF B.C. PLUS: * ALBERTA * WASHINGTON * DAH * MONTANA ry * OREGON Box 240, Nelson, B.C. VIL 5P9 CHARTER SERVICE * HIGHBOYS * REFRIGERATION VANS * LOW DECK MACHINERY AILERS © B-TRAINS * TRACTOR MOUNTED 18000-t 8; CRANE WITH 40-FT- BOOM. * TRACTOR UNITS or dinner at the Peppercorn Dining Roon. The Coffee Gardens (above) is just one section of the facility. Junch B:C. Hydrolistens to local concerns B.C. Hydro’s community relations initiatives are providing an opportunity for the utility to listen and respond to the and suggestions of people in the Columbia River region recent concerns ‘A major step has been the creation of a Columbia River advisony commit- tee. The committee will be composed of representatives from the Kootenay area and will provide advice to Hydro’s board of directors. The public will have opportunities to meet with the groupona regular basis. Another initiative is the appoin tment-of-a-commiunity_relations co- ordinator for the south interior. Since early February, Al Geissler has been travelling throughout the region, meeting local leaders and becoming acquainted with their views. Although based at Hydro’s regional headquar ~ the friendly TERRA NOW MOTOR INN “THE FINEST FULL SERVICE HOTEL IN KOOTENAY COUNTRY.” 1001 Rossland Avenue, Trail, B.C Phone (604) 368-3355 Telex 041-4416 Fax 368-3930 Beautifully Appointed Rooms Rosario's Ace of Clubs Peppercorn Restaurant ters in Vernon, he frequently visits Castlegar and the surrounding area Recognizing that operation of the Columbia River is of great interest to people in the area, Hydro has been conducting a series of information seminars on the topic The seminars are a direct result of Hydro chairman Larry Bell's visit to Castlegar last’ November when local leaders told him they background information. Two seminars have been_held_in Castlegar and others are scheduled for Trail, Nelson, Revelstoke, Golden, Kaslo, Cranbrook and Castlegar in the months. The seminar provides information on the Columbia River Treaty-and. how it Hydro’s operations, as well as the reasoning behind day to day changes in reservoir and river levels. needed more next two relafes to At the first two seminars many of the questions focused on downstream power benefits. These were sold to the United States for 30 years when the Columbia River Treaty was signed and start tocome back to B.C. in 1998. Bell told an international audience ata held in Portland, Ore., on March 21 that downstream power benefits owned by the province of British Columbia and for this reason it is the province that has to make adecisionas to their disposition symposium are ALGEISSLER -- community relations coordinator finished engineering studies for Keenleyside-Murphy, on the Colum- bia and Site C ont the Peace Meanwhile, Hydro emphasize alternative continues to resources to Recognizing that operation of the Columbia River is of greatinterest to people in the area, Hydrohas been conducting a series of information seminars onthe topic. ““Untila decision is forthcoming, we have not included the benefits in our resource plan,’’ Bell “The recognizes that it will be necessary to make a declaration by 1992 of how the downstream: benefits will be utilized.” Bell als6 told “the that Klohn-Crippen Consultants, of Van couver is curfently completing un said province audience meet demand. On March 15, officially launched Power ‘ strategy to Hydro mart, a the _proyince’s growth through efficient supply. One of the Power initiatives is a $225 million energy conservation program to en- courage Hydro’s customers to adopt energy efficient technologies and prac tices, support economic energy Smart WestArm tries harder “Good service at fair rates.”” This motto pretty well summarizes the West Arm Truck Lines of Nelson, owned by Rob and Rick Maclean A locally owned and service-orien ted transportation company that em ploys 12 people in the Kootenays, West Arm Truck Lines provides freight ser vice from Vancouver and the Lower Mainland-to-€astlegar, Trail Nelson, and return. West Arm started 25-years ago asa local freight business and has expan ded during that time to serve the Koot enays, all points in B.C. and Alberta, business attitude of and and most recently developed freight service to Vancouver During the past year, it opened a regular complete mechanical shop to service and repair its vehicles as well as do custom work for privately owned trucks and trailers. ‘We do try harder and care more,”’ says Rob Maclean, adding that ‘dependable service at affordable Prices’ is a reality with West Arm, not just an ideal. “We plait fo continue to grow and more jobs,"! adds Rick Maclean, “‘as we serve an expanding customer base.” create wa AS CHOPTACTIC, OPTOMENST, TOT tor and dental services are being in creasingly offered in malls across Canada and patients find their children are happier in the more relaxed atmosphere malls offer MacDermid meets with prospec tive tenants in all areas of business each month. As much needed is given to all who have a variety of ideas. A renewed interest in the Trail area started last spring The mall is still looking for other large national tenants, but BCE Development feels the small in dependent retailer brings spice to the centre. MacDermid also sees a different shopping trend. Customers are ex: pecting more for their money. As soon as an item comes into a store time. as Day, and Tashion shows benenit alt the the businesses. Promotions or are paid for by every retailer in the mall, ‘not some/ mysterious com pany in Vancouver. MacDermid said the give-aways are retailer's way of saying “thank you, we appreciate your business."” When prospective tenants ap- proach MacDermid, she outlines and what's Prospective tenants are expected to do their homework, study the market and find out how much it will cost to sell the product. When give-aways the costs expected the legalities are over and the lease signed, mall promotion becomes a partof the deal From the start, merchandisers know they"il be paying, in part, for Mall notcontent to siton laurels promotions and they know this at tracts customers Business must attract customers with more than promotions. To keep customers happy and ensure.they are return customers, retailers inust know their product and how to promote it Waneta Mall businesses do this by presenting seminars on retailing, At all times helps the bling and a maintenance staff of five including Lloyd Cara, John McKi non, Rob Howe and Brad Ramsay, supervised by Connie Kruchen. These people also ,handig securitg® respon sibilities. These seven people are responsible for the service needs of the mall's 34 tenants (including their 271 ployees). MacDermid said the shopping cen: tre provides an over all mix of mer chandise: variety-for the children, in em- fOIr starts thereto assist in any way they can. The mall's new look will replace the old and fiake the mall an even better place to shop. The customer will find there's no change to good customer relations Besides supplying the best chandise they can, Waneta Plaza presents it in the best possible way Mall staff receive compliments on the mall's general appearance and day says, *‘Whata great place.” When the new look is in place, Waneta Plaza Mall Centre Court and all the businesses will echo with “What a Great Place."’ MacDer mid said BCE Development didn’t buy the mall for They're here to stay business mer every someone short-term in: vestment Castlegar News 1989 Review, April 16, 1989 Mallicelebrates first decade cluding clothin, items; good prices and selection for the family shopper; wendy items for the teen, and boutique specialities and selections to please the senior buyer toys and amusement Seniors are an important part of the mall. They enjoy the surroundings, find parking good, have plenty of space, and meet their friends in Centre Court Waneta Mall like towards seniors and plans to do more to merchandise of this, MacDermid unlike younger people, have more time to shop. They make any day “shop: ping day,"” come to the’ mall, shop, have lunch and meet: friends. They know what to expect because they've been around alittle longer, and they're nice customers. 3 The-malt-says thank-you" to-the said seniors, seniors once ayear with free bus service to and from the centre, entertainment geared to their likes, and plenty of good food HARD AT WORK...Waneta Mall manag Pam er Linda MacDermid works at her desk while look (— ... "more than just a shopping centre"... In addition to the convenience and selection that 200,000 square feet of shopping area has to offer, Waneta Plaza goes all out to give the West Kootenay a variety of interesting displays and activities. This includes free draws, special entertainment features, displays, our annual fashion shows and much, much more! Come out to the Plaza for the shopping advantages and to view the ongoing events. It’s happening — anew — at Waneta Plaza. . . WE'RE IN THE MIDST OF REMODELLING JUST FOR YOU! We're celebrating our 11th year. And the completion is near of our half-million-dollar renovation program o © New skylights and Increased Lighting © Bright New Colors ¢ Ceramic Tile Flooring Throughout the Mall © Spacious New Entrances 3 Miles East of Trail on Highway 3B Mon., Tues., Wed., Sat. 9:30-5:30 Thursday & Friday 9:30-9:00 “Your Community Meeting Place"