THE NO NEGOTIATION NO HASSLE PONTIAC BUICK IF YOU SEE A PRICE THAT'S TOO HIGH, IF YOU SEE A PRICE YOU THINK YOU CAN BEAT, JUST SAY NO AND WALK AWAY. For 4 Days Only, Kalawsky Pontiac Buick is participating in a very unique automobile event. Every new vehicle in stock will have two figures posted on the windshield. One figure will inform you of the regular price applicable to that vehicle. The second figure will be the absolute lowest price that Kalawsky Pontiac Buick will take for that particular vehicle. That is what you pay - that is’ all you pay! One price and only one super low price! Simply say yes or no. It's easy - it's fun and it's very different from what you're probably used to. No haggling over price - No frustrations. Just look at your product specialist and say "I'll take it" or "thanks but no thanks". NO other offers apply. All prices will be removed at the close of business on Saturday, August 8, 1992. No prior sales, No Dealers please. Specific conditions and restrictions apply. T'S ABSOLUTELY AS LOW AS WE CAN GO! PRODUCT SPECIALISTS AVAILABLE TO HELP WITH ALL QUESTIONS AND TRANSACTIONS ALL VEHICLES WILL BE AVAILABLE FOR TEST DRIVES BRING IN YOUR TRADE A PROFESSIONAL APPRAISER WILL BE ON HAND TO GIVE YOU TOP DOLLAR FOR YOUR TRADE ON THE SPOT FINANCING REBATES UP TO $2029 Wednesday, August 5, 1992 The Castlegar Sun Page 5A: Letters to the Editor Small town service from local businesses frustrates shopper Dear Editor: Do you remember the old phrase, “the customer's always right"? Although we haven't heard it in a long, long time, that old saying was more than just a catchy phrase: it was a lesson in good business sense. I wish more businesses would keep that phrase as a motto. One evening, harried and tired, I pur- chased a pair of shoes from a local store and the next day, I realized that, contrary to the name of the business, my shoes did not fit right. Even though I had my receipt and went back to the store the very next day, the sales woman would not give me a refund. Sarcastically, the woman pointed out that there were ample signs that said "No refund or exchange on sale items," and that it was also printed on my bill. True. I, however was very tired, and ‘rarely read all of the printed material on shop walls. I now own a pair of shoes that do not fit me or anyone I know. I cannot afford such an extravagant waste of money. I should also point out that I have worked for a huge men's clothing chain in Edmonton at West Edmonton Mall, and we refunded people's money cheer- From one good idea to another? Dear Editor: I am sure that we all agree with Mayor Moore when she says that “I am pleased that we're not going to have the truck traffic {from the Warfield Hill) rerouted Thanks for the game, and the contributions Dear Editor: We would like to thank everyone who participated in making the Fifth Annual Jim Young/Red Cross Celebrity Golf Tournament in Castlegar a fantastic success. We raised close to $18,000 which will support Red Cross services here in the Kootenays and around the world. And as a member of United Way, we will continue to help when through Castlegar.” (Castlegar Sun July 29) We have been spared this inconvenience and hazard because our Minister of Transportation and-Highways has noticed that “Not a single indi- A smile can Dear Editor: The following came to my attention at the Conference on Schizophrenia this past week. A suicide note was found in the room of a lonley young man, which read, “I am on my way to jump of the bridge, If any one smiles at me, or says hello on the way, no one will ever read this vidual said this is a good idea.” How many of us have said that taking away our Robson ferry was a good idea? Fred G. Marsh Castlegar save a life note.” How sad! A smile or a friend- ly greeting costs us nothing, yet can “buy” a life Evelyn Kristiansen A friend of the mentally ill who suffer in silence. BC Schizophrenia Society Letters Policy Letters to the Editor are welcome on any topic of local or general interest. Letters should be double-spaced, typewritten, or legibly hand- written, and no more than two pages if possible. Letters will be edited in the interests of brevity or taste if necessary. All letters must be signed, with address and telephone number, although names may be witheld from publication for valid reason by the approval of the editor. Send letters to: The Castlegar Sun, 465 Columbia Ave., Castlegar, B.C., VIN 1G8, or drop them off at the office. fully-and with no hassles at all We also accepted merchandise from other stores in our chain, if customers were unable to return goods to the original store. We even gave merchandise exchanges if the customers had lost their bills or had been given the item as a gift, provided it was an item from our product line This kind of service, putting the customer first, is what makes insignificant companies into huge corporations On the other hand, attitudes displayed at some of our local merchants are those which ‘Trail and purchased three pairs of shoes from stores that have an excellent return and refund poli cy. Not only was I happy with my purchases, I found that with the money I saved on shoes, it paid for the gas to go there. It was a nice drive as well Another business that frus- trates me is a downtown depart ment store. Often this business has advertised sales and extreme- ly limited stocks of the item. I was there on the first morning of a jean-sale—long ahead of the rush, and found out that there were only two sizes of jeans small-time and are guaranteed to, keep them small-town, go-nowhere busi- nesses. And word gets around One customer knows a minimum of 100 people, and quite a few of those friends, family and aquan- tences will find out how that cus- tomer feels about how he/she was treated, good or bad. On the weekend, I drove to for the advertised sale The sales lady sighed and said, “That's all they sent us." I drove to this very same store in Trail. It seems that, as far as c Ss nomic times, etc. If business peo~ ple truly have so much time on their hands, why don't they use it to learn how to create a better business, customer confidence and loyalty? Business people can- not think only in the short term if they truly want to be successful. Customer satisfaction is the key to a thriving business: the busi- ness people who know this and practice making people happy (both customers and staff), are the ones who never have to blame the economy for their results—they are successful beyond their wildest dreams. And if you want to hear about people who proved this theory works, ask Joe Girard, Og Mandingo, Norman Vincent Peale or W. Clement Stone, all go, the Castlegar store of this chain is somewhere out in left field. I've heard a lot of complaining about cross-border shopping, lay- offs, the recession, the tough eco- or from selling items and valuing cus- tomers. Lynn Barker Castlegar Dear Editor: Recently I had to make use of the B.C. Ambulance Services. If it wasn't for their prompt response I wouldn't be here to write this letter. On July 8 I had a blood vessel break in my head, This was at 8 am. By 8:30 a.m. I was in the hospital here in Castlegar — then transferred to Trail where they found out what went wrong. Soon I had to be rushed to ‘Vancouver by air ambulance. And keeping with the great Thank you for the speed and training of these un sung hero’s, I arrived in Vancou- ver safely and was rushed to St. Paul Hospital, After the operation and stay in the hospital, I had to use their services again to get home. Because of engine trouble we had to sit at the Vancouver Air- life saver July 27, they were ‘Johnny on the Spot’ when I landed and gavea smooth ride into Trail. Ambulance Services and be thankful there are people like them around. port for four hours, in all that fine the two attendants watched over me like a mother hen. They were friendly and encouraging. They even treated me to lunch. When flown back to Trail on I want to send them all a big THANK YOU!! David Webster Castlegar Schaprickyn—Rogers [a Ure Kathy Schaprickyn and Gordon Rogers were united in marriage on June 20, 1992. The bridal party consisted of Steven Rogers/Bestman, Desmond Fipke/Groomsman and _ Kyle Ross/Ringbearer, Loni Schaprickyn/Matron of Honour, Diana Yofonoff/Bridesmaid and Rebecca Schaprickyn/Flower girl. The married couple travelled to Ainsworth, Fairmont and Calgary for their honeymoon. In Calgary they attended The Phantom of the Opera and enjoyed it immensely. The couple is now residing in Castlegar. Sherbinin graduate BCIT School of Health and Sciences student Christopher Colin Sherbinin graduated frim the Occupational Health and Safety program on June 18, 1992. He graduated from Mt. Sentinel secondary School in 1987, attended Selkirk College (Business Administration) in Castelgar, the Pushkin Institute of Foreign Languages in moscow and Douglas College in Vancouver. Chris is now employed as the Safety Training Co-ordinator for Highway island Services in Courtenay, B.C.. Schulz graduate Robert Schulz, son of Werner and Inarid Schulz, recently received his Bachelor of Science degree in Geography from the University of Victoria. He is currently employed by a forestry consulting firm Ozeroff—Makortoff Mr. and Mrs. Andrew Oze-_ their children Luby and FINANCING AS LOW AS 6.9% See AK ky Sales Profe i I Today! KALAWSIKY PONTIAC BUICK GMC (1989) LTD. ——THE KING OF CARS—— 1700 Columbia Ave., Castlegar or ens 365-2155 Collect TRAIL, FRUITVALE, ROSSLAND CUSTOMERS CALL 364-0213 On Monday, July 27, 1992 Peter P. Stouchnow of Castlegar, Obituaries Stouchnow BC passed away at the age of 79 years. Nada Shkuratoff passed away July 24, 1992 at the age of 89. She was born in Pelly, Sask, May 6, 1903. Daughter of Tim- othy and Polly Lebedoff. She married Mike Shkuratoff in 1926 where they lived in Brilliant, (Sion) until 1928 They then moved to Winlaw where she lived the rest of her life She is survived by one daughter, Molly and Pete Soukeroff of Winlaw, and two Shkuratoff sons, Alex and Frances Shku- ratoff of Quesnel and Mike & Dorothy Shkuratoff of Winlaw, 11 grand children and 15 great Grand Children. She was predeceased by hus- band Mike in 1958 and by sis- ters, Molly Strelaeff and -and Annie Krukoff and brother Fred Cheroff. Puneral services were held at Appledale Hall from 10 a.m. to 12 p.m. July 29, 1992. Burial at Perry Siding Cemetery. Funeral service was held at the Castlegar Funeral Chapel on Tuesday and Wednesday with Burial at the Brilliant Cemetery. Mr. Stouchnow was born July 8, 1913 at Kamsack, Saskatchewan. He grew up and received his schooling there. He came to Castlegar in 1942. On December 28, 1946 he married Mary Davidoff here in Castlegar. Prior to coming to Castlegar, Mr Stouchnow worked as a cook at the Air Force Base in High River, Alberta. After arriving in Castlegar he worked in the woods and retired from Westar Timber in 1978 as a sawyer. He enjoyed fishing, camping, gardening and sports. Mr. Stouchnow is survived by his wife Mary of Castlegar, two sons, Walter and Peter of Castle- gar and one daughter, Margaret Yofonoff of Ootischenia. Three grand children, three brothers, Nick and John Stoochnoff of Castlegar and Mike Stushnov of Salmon Arm, one sister, Anne Podovinikoff of Kamsack, Saskatchewan. He was prede ceased by his parents and two brothers Alex and Bill In lieu of flowers, contribu- tions may be make to the Castle- gar Hospice Society, 1464 Columbia Avenue, Castlegar, BC VIN 3K3 Funeral arrangements were under the direction of the Castlegar Funeral Chapel ery roff of Glade and Mr. and Mrs. George Makortoff of Castlegar are pleased to announce the engagement of Doug. The wedding will take place in Castlegar on Octo- ber 10, 1992. kkk Semenoff- Mr. and Mrs. Peter Semenoff of Castlegar, are pleased to.announce the engagement of their daughter Cindy to Duane Monsen, son Monsen of Mr. and Mrs. Marvin mon- sen of Hixon, B.C.. The wed- ding will take place on September 5 in Castlegar. kkk Evdokimoff- Walter and Laura Evdoki moff of Robson are pleased to announce the forthcoming marriage of their daughter Valerie Ellen to Darren Grant McNeal McNeal, son of Grant and Shirley McNeal of Calgary. The wedding will take place on August 29, 1992 in Castlegar. kk