‘Page. 6B | The Castlegar Sun A ay In my many years of working in and around the job manager’s. I suppose “one should be a litle off-kilter, or as my son puls i, a };” to take on a job when the season is “going full tilt! -~’ Nonetheless, we have survived the busiest visitation “year in the chamber’s recorded history, and the work “continues. All we can do is get better! I must say a very special thank you to everyone {iho made it casler to adjust to all the wonderful new of the The dit the staff, ated with the provi i Yani y d to the have been great }There were some members who gave me inex- pene ‘plicable support Just by phoning or dropping by you—: tives spend in oh-so-thoughtful deliberation behind Closed doors, it it? Nor are they thrilled to be told of your decisions-and given no rational for them, And there’s more bad news for super message from the chamber « Almost 50% of employees believe managers are too tolerant of poor performers. . 10% of employees believe promotions don't goto types from this survey by the Wyatt Sone of 400 canadian workers at all Ievels.: * 65% of employees said managers are not reward- ed for being effective “people managers,’ ° 60% said managers do not show a genuine finterest in employee’s well-being or treat them with respect or dignity. (Senior management employees (70%) think they're doing a great job here.) © 49% of employces see little link between ay a and e Performance the mos| The ticle Cae with thumbs down in manage- ment effecti 3%), job p & perfor- mance review SD), career development . & taint (59%) and decision-making (61%). Supervision is split at 50-50, i Thumbs up in company image! & change (2%), communications (54%), quality & customer service oem benefits (64%) and job content and satisfaction (15%). Wednesday, sober 4, 1981 manager From iciedigs Ni A Pacific Rim Institute of ' "Tourism Newsletter’ Autumn, 1991: “Interesting note from the Business Council of B C. which recently ‘ona B.C. service organization ‘that adopted Japanese idea in the restructuring of customer service jobs, Front-linc employees were given full responsibility for the than having the component functions of service split amongst several people. Almost immediately, service improved and tumover dropped, indicating that.more ‘empowered and satisfied employees are the first link in the chain towards satisfied customers.” “Must reading for all those in the food’ ser- vices sector services are the recently released : : z val associ vit Cham! publications that make up the “Canadian avery, Meny Chis seas, oa good ie Foodservices Industry—A Human Resource “tune ahead in °92°93, oF me Study.” Particularly worthwhile, and proving tune ahead in '92,'93, '94,.... what Human Resource Development exper{s have been saying for a long time, is the Case Studies coment: A number of ncesesful : on ‘<* An'extract from B.C, Business, November, i 1991: we “Your Decisions Stink” “And they're never made at the right time either. According to a new survey, that’s what ‘six out of 10 employees think about the deci- “sions managers make in their company. Not a 1995- 6th Avenue, aia B.C. VIN 4B7 + (604) 365-6313 - Fax (604) 365-5778 chappy notion after all those hours you execu- CASTLEGAR CHAMBER OF COMMERCE Restaurant) are profiled and the 1 return on investment for well developed training Pro- grams is highlighted. ‘This work supplies solid evidence that staff education needs to be seen as a solid and pec- essary investment rather than as an optional cost.” he vy Chamber of Commerce Member List Aasland Museum & Taxidermy Adastra Aviation Air B.C. Anderson Insurance Agency. Arrow Lake Trailer Park Arrow Lakes Air Conditioning & Mech. Systems Associate Systems Avenues Hair Design Ltd. B.C. Gas Inc. B.C. Telephone Co. Ltd. Banjo’s Pub Bank of Montreal Bartle & Gibson Co. Ltd. Bennett Bay Inn Berg & Naqvi Better Business Bureau Blue Top Burger Bonnett’s Men’s Wear Bridgeman, Lewis J. Brown, Brian L. Bucknell, Margaret Budget-Rent-A-Car C&D. Home Support Services C.&D. Recreation Department CIB.C. CKQR. CS.CU. Canada Safeway Career Development Services Carl's Drug Mart Castlegar Bicycle Shop Castlegar Funeral Chapel Castlegar News Castlegar Plumbing & Heating Castlegar Savings Insurance. Castlegar Selkirk Lions Castlegar Sun Celgar Pulp Company Chicken Time Clean-Scene Enterprises Cohoe Insurance Agency Columbia Auto Service Cominco Limited Conroy, Ed Copytron Dan McGauley Dave’s Trucking Deebels Transport Ltd. Dette Enterprises Ltd. Eastgate Gardens Ltd. Eremenko’s Fit-Rite Shoes Emie’s Towing Auto Salvage Fireside Motor Inn Flamingo Motel G&G Woodwork G. Markin & Son Ltd. Gabriel’s Restaurant Gairns, David Geronazzo, Thompson & LeRose Gerry’s Backhoe Service Gorman Inc., Dr. Brian Gotaverken Energy Systems Gough Electric Grassroots Gardening Greek Oven, The Green, Linda Hairlines Ltd. Hall Printing Hall Stationery & Gifts Hamilton, Ms Jacqueline Harmony Homes Hislop’s Hi-Way Campground Hooter’s Fitness Parlour LC.G. Liquid Gas K.S.C.U.' Kal Tire Kalawsky Pontiac Buick GMC Kamyr Construction Kapricorn Designs Kitchen Design Centre Kootenay Broadcasting Kootenay Klothes Kloset Kootenay Office Outfitters Kootenay Ramp Service Kootenay Savings Insurance Kootenay Soc. for Community Living Lebidoff, John W. Lion’s Head Pub Lurgi Canada Ltd. M&B Holding Co. Ltd. M.K.B. Mechanical Madeleine’s Fashions Mallard’s Ski & Sport Ltd. Martech Electrical McArthur, Denny (Pro Shop Lid) | McRae Creek Transport | Medical Clinic of Castlegar/Kinnaird Mike’s R.V. Ranch Mitchell Supply Ltd. Mohawk Oil Company Ltd. Moran & Company Moroso, Markin & Blain Mutual life of Canada NRS Mountainview Agencies Oglow Holdings Ltd. Oglow Paint & Wallcovering Partners in Art Performance West Enterprises Pete’s T.V. Ltd. Pharmasave Plaza Bakery Plomikoff, John Polonicoff, Jones & Perehudoff Poor Boys Carpet Cleaners Purnel Distributors Rae’s Plumbing Roi Printing Rose’s Treasure Chest Rudy Boates Insurance Agency sandman Inn Sanland Contracting Scotsman Motor Inn Scotties Marina Selkirk College Selkirk Spring Ltd. Shaw Cable Systems Ltd. Slocan Forest Products Ltd. Soligo, Koide, John, Piche & Pettijohn Strong & Associates Syringa Park Marina Tilden Rent-A-Car Time Air Inc. ~~ Trail Auto Body Ltd. Transport Canada Trowelex Equipment Rental Twin Rivers Auto Ltd. Twin Rivers Motel W.K. National Exhibition Centre Waldie, Bill West Kootenay Fire Safety Ltd. West Kootenay Outdoorsman West Kootenay Power West’s Department Store Westar Timber Ltd. Williams Moving & Storage Wizard’s Palace of Gems Woodland Park Shell Xerox Canada Ltd. Some people who are achieving and some who are leaving Leigh Hewer, who took on the Finance Officer’s i this Vernon. Feige has contributed future. We hate to see you go, year is moving on to a new posi- tion with the Bank of Montreal in his short nedcey and we wish him and his family only the best in the in Leigh, and you will be welcome back at any time. Lesley Price, who was a travel counsellor for four years, then © FULLY LICENSED FACILITIES was hired as our clerk, will be 4 leaving in December with the ‘Chinese Food || purpose of expanding her educa- Fresh From told. Dan was an exemplary man- Katrin Pinter ager, and reliable comrade. Good luck Dan! Vi Stoushnow Peter Vatkin oe Linda Buday Phyllis Goldsbury Getting the edge with Sharon Isfeld uperhost Carol Sommerville Judy Morandini comprehensive information on all and services. This includes descriptions of the services, phone numbers, locations, contact names, (when possible) and toll- free numbers for programs where available. When you call in, Wednesday, December 4,'1991 The Castlegar Sun ‘Page:7B The following is a list of clever words and phases used by 10 trick customers into a “once-in-a- lifetime deal. ” Many times, that’s not the case at all, Advance, Ire ihre This terminology is used primarily by loan schemers and job listing agencies Some respectable firms require an ad’ fee; however, many the language you written information about its offer, If it refuses to do so or if the representative says the offer is only ‘good if you act now, the offer is may guaranteed recipient of onc of several prizes Most kely, one of ‘the items listed is an exotic vacation not And, remember you may be charged Sxeesslye rates for the 20) number you call, Materal Acco ° This phrase is used: by third-party credit card unscrupulous firms will demand payment in full, up front. Those firms, in turn, usually do nothing or provide a service not worth ie amount you Pale It's + best to make to pay iF ta appear to’ be assisting customers in H ishing credit. These advertise- should be aware that if the offer is an enue offer, they are not receiving a free trip ‘There are restrictions and conditions Ask the compa- ny salesperson about all conuivons you must mect th y paid on com- mission and may stretch the tuth i in order to make a sale, + This phrase is gi y a part of offering loans usually involving. an advance fee ments promise guaranteed major credit cards for an advance fee. However, the fine print often states. * any i te balance of a fee upon the j pets completion, Call I hn dtate le . ~ Typically 5 seen on post cards offering vacations, cars. or other enticing gifts Many times an 800 num- ber or 900 number is involved. You are to respond within 72 hours to be eligible. What appears to be a gift from the company to you is most likely a sophis- - ticated selling tool. A common scenario has the cus- ‘tomer responding to the firm s ‘unbelievable” offer to find out more about it. The company, in tum, attempts to sell its service or product, typically © charging it to the customer s credit card. Many times you re not eligible for the ‘free prize unless you agree to purchase what the company sells. Con- sumers should never give their credit card to unknown telephone solicitors, Don t agree to pur- chase something you don’t want simply to be eligi- ble for another prize’ Ask the company to send 1 account required’ or secured credit only,” There is nothing illegal or unethical about. secured credit cards or a collateral: account. In I fact, secured But, secured cards or I collateral accounts require the card issued. One problem with the advertisement is that many ing to it are that a “security deposit” account is required. until ‘ after they’ve agreed to pay an advance fee Usually, i guaranteed” refunds never arrive or there are restric- ‘tions that would disqualify the customer from that refund. Y ‘Incentive + Another way of saying ‘you have to pay for. something.’ This phrase is generally found in‘ the small print of vacation certificates or prize notifica- tion offers The advertisement might state you are a will not grant any- one a significant Joan without conducting a credit check If a firm promises loans regardless of past his- tory, be very careful, Such offers arc usually tied to a service. If you have a poor credit history and need a ‘Joan, be careful. Unscrupulous firms know you are cards can help establish or I improve a credit rating ina desperate situation and will target you You may 1 be paying for nothing at all, that the consumer. have an account with a bank. The ..' balance of the savings account is. the credit limit on.” Exper ience ~ Necessary | ¢ Even the most laborious tasks require some sort of experience for you to get the job. Don t believe +ads that promise high salaries and require no experi- ‘ence, We Have Materials Anther Job. * Door-to-door workmen often offer discounts to consumers, stating that if the consumer signs today judge the deal. he'll get a special deal, because the worlanen have materials left over from another job. Generally, thats not the case. Some reputable firms do, business dooy- to-door, but so do many unscrupulous individuals. The best protection is to not do business with a firm unless you yourself solicited it Remember you haye seven days to cancel a contract signed in your home. The ion clause of the Cr Act must be on your contract otherwise this will not be be binding on the consumer. eWereIn 3 5 2 he Neighbourhood’ ¢ Another ploy used by door-to-door workmgn Generally, they offer a discount’ if you agree to have the work done that day. If they say they ve been doing work in your area, call their bluff. Ask which homeowners they ve done work for, including names, phone numbers and addresses, In general, if you need work done at your home, call around and get several bids before signing any contract Don t decide to have ‘improvements done to your home without the right for the job Friends and relatives can be good leads to a reliable contractor, who will do good work at a fair Price. 3 In summary. look out for companies and individu- als who use these “red flag alert’. phrases. Some salesmen who use the phrases listed above are rep- utable. some are not. Remember to read the fine print and carefully think the situation over before agreeing to purchase anything For a complaint or inquiry on any firm, contact the BBB on the Mem- berline 681-0312. one e Chamber and Board activities e ek December 9th Membership/Fund Raising Committee Meeting 4:00 pm, Sandman December 10th City of Castlegar Reception for Volunteers 7:00 pm, Sandman December 16th Executive Committee Meeting 7:00 am (YES, A.M.), Sandman . December 19th General Board Meeting 7:00 pm, Boardroom January 23rd General Board Meeting 7:00 pm, Boardroom hy afr ede fe ole ade ade ede ade vv Please support those businesses that support the Castlegar Chamber of Commerce age vor ade ate ade te aby ate de ath February 24th - 28th British Columbia Chamber of Commerce Week February To Be Announced Man of the aus May 24th Indoor Garage Sale & Custom Car Show © PICK-UP SERVICE Our Wok’ PLE: ‘Eastgate Gardens CLOSED MOH. © OPEN TUES, - FRI. 11.8.m.-9p.m. @ 8AT. - SUH. 4 p.m. -9p.m. Cominco and Celgar vouchers welcome es2coLumBlA §=365-7414 castiecar tional studies. The chamber again was fortunate in having such a qualified community spirited young woman as an West" 's Department Store’ s have just course, C ploy Sincere wishes of great success go with you Lesley. Dan Cooke is leaving the Nel- son Chamber of Commerce to become an entrepreneur, we are tions to: ‘Wendy Baker Edith Eriksson Penny Hurd Dennis Kootenay Savings Insurance Services Lt Gail Shellenberg Helen Sookachoff Sill Tait Donna Yackel Bec Kennedy aptly led this course with her usual exuberance. And thanks to the Fireside motor Inn for their help too. ee The West Kootenay Regional experienced personnel will quick- ly retrieve the necessary informa- tion and expertly refer you to the appropriate branch or agency to meet your needs. Whenever pos- sible, this will be in your own local community.” Phone 1-800-661-8773. if you would like ANDERSON INSURANCE AGENCIES LTD. THE CASTLEGAR MOTOR LICENCE OFFICE @ CARVIE. MOOREY Agent 605 Columbia Ave., — > Recycle Recycle ay proconie® & Laserprinter idges . : opto pro 72 price. new * can be re-used up to 10 times! Castlegar, B.C. Lay ne 1016 - 4th Street Business Library has opened in Elaine Audet PURNEL : DISTRIBUTORS LTD. ‘Trail. They have “enhanced infor- to find out NS Chamber Hours We are open 9:00 am to 5:00 pm, Monday to Friday. Statutory holidays excepted. ee Volunteers To assist the extremely busy board directors would be much appreciated. If you have the interest to join a committee or assist otherwise,. . please call the office. >... VOTE! VOTE! VOTE! DECEMBER 14, 1991 PAVEMENT REHABILITATION PROGRAM REFERENDUM fn ete afe ate afe ate whe abe vie ot eGo Je aby cfs ade age voy ate why af This Christmas shop at home! Spending locally keeps our jobs and community running! a ke oO. Sy ata vty ate vt whe she etn che ota ube ate whe ote vi: By abe eta ety ate ede ate vie aoe voy would like to thank all those who attended our 1st Anniversary Open House Branch Manager (604) 365-8313 “For all your insurance needs” KS ¢ Homeowner » Tenant « Boat ¢ Commercials Travel * Autoplan Life FLEES Castlegar, B.C. VIN mt Industrial, Institutional & Janitorial Supplies JOHN KAZAKOFF GENERAL MANAGER mation on all aspects of busi- ae more about the Call the chamber for more chamber information. of commerce 4400 MINTO ROAD CASTLEGAR, B.C. od BUS (604) 365-3111 please phone FAX (604) 365-3377 365-6313 Enquiry B.C. has beer intro- duced and “maintains current, ROI] PRINTING 525 - 105 ST. CASTLEGAR, B.C. V1iN 367 (604) 365-2565 Roy S. Dickie 1700Woodland Drive Box'3403, Castlegar, B.C. VINGNB M22 oraca EL SYSTEMS MITED | THE POWER BEHIND THE PROJECT ben SA‘yora full ran plannin Castlegar. 365-2115 Nelson 352-5422 Fax 365-2102 pee eS arenes eames a : Phone 365-3392 Your InswranceBroter = Fax 365-7199 | & jio