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f Ron
Jeffels

Syndicated
Columnist

They're all dead, dead these
many years, but I don’t dare men-
tion their names. And I’m not a
practising coward, no matter what
you've heard. So trace my fawn-in-
he-forest ‘and maiden!

tation for being solemn and serious,

sometimes sepulchral places. True,!

often, but not always. Every pro-
fession has its stand-up.comedians,
top bananas and farceurs.. Think of
your own. .. even though you are a
federal tax collector, .

“In my opinion, every student at
this university should be obliged to
study two foreign languages — his
own and onc other.” A

tice and breaks her golden pans. He
was a bit shy and withdrawn, reti-
cent and scif-effacing despite all
his honors and awards. But when
he was moved to wrath, he had a
tongue like an executioncr's blade.
That day the debate, led by a
scientist, dealt with the iniquitics of
graduate students in English and
their inability:to submit theses on
time. The biologists did it. So did

‘ivy towers’ ring loud and clear

‘Academe. Universities have arepu- .

(tis sy

He.was a polyglot. Years carlier,
at another university, he had taught
me the rudiments of Spanish, Span-
ish with its harmonious but difficult
vowels that do not trip lightly from
an English tongue. We came to the
worst of the lot. { aw

“Jeffels, in order to pronounce
this one correctly, you haye to. be
part chimpanzee. ,To get your lips,
cheeks and .gums into the proper

said that during a prolonged and
heated debate over the English

sense of caution to the infinite
respect in which I hold the laws of
Canada.

Especially those dealing with
libel, slander and other verbal
indi: i We now have three

Meer

Augers seerry,,

RR RAALAA ET

editorial comment

How important
is quality
service?

Just how important is it that your employees realize
the true value of a customer?

Not just any customer mind you, but a satisfied one. -

Oddly enough,-the concept of the customer being the
bread and butter of any business sometimes goes unrec-
ognized. Especially by who are Pp ‘
or ‘just killing time’. .

The results can be damaging to any business - not to
mention the ones which are already struggling to stay
afloat. ‘

An interesting comment was made by Ray Howard,
President of Colville’s Chamber of Commerce, while he
was speaking to an audience of business and retail people
here in Castlegar. Howard was asked what he thought of
the service he received from businesses here in the
Kootenays. :

His answer popped open a few sets of eyes, and
opened more than a couple of mouths.

The chamber president calmly stated that the service
here is not wh: hope to find in his home town of
Colville.

So what does that mean. 5 we ewe

Perhaps the folks in the Kootenays are unaware that by
giving just a little bit extra to show customer apprecia-
tion, their business will enjoy a bit of exposure.

Good news spreads fast, but bad news can begin to
resemble a plague.

‘Think about it. If a customer leaves happy, he/she will’
tell four friends about that particular shop, garage or busi-
ness. But if they leave disgruntled, upset and basically .
disappointed, you can bet they'll tell no less than seven.

Even if a customer couldn't find the item he.or she
was looking for, just knowing that an eager, knowledge- s
able, and friendly person was willing to give them some
undivided attention is enough reason toretum. >.

It’s warranted, but sometimes far too easy to blame the
GST, PST and high prices when customers seem few and
far between. : we

But not paying close attention to a customer's needs
even relaying the most common coustesies can pound
another nail into the coffin of a dying business, and do
some heavy damage to one that isn’t. .

On the other side of the coin, local residents must
become local shoppers if they truly wish their town to
prosper. Even if the price seems cheaper south of the
49th.

ploy

one

BEN AROREERINIGS)

By Don Addis

(F ATREE FALLS
1) THE WILDERNESS
AND NO OE
WEARS IT...

ee//]\\e
1S POLITICALLY INDEPENDENT AND A

official languages in Canada:
English, French and the crabbed,
non-Ciceronian Latin of lawyers.
We've become a race of hard-cyed
litigants bent on veng: Aman

q at.one of our better
institutions. A bit harsh, perhaps,
but truc.

You'd know how tne if you had
to bulldoze students up the slopes
of Mount Parnassus towards the
Greater Good and the approximate-
ly correct use of lie and lay, princi-
pal and principle, stationery and

é and

Ye
not to mention memento and

can’t do, say or print anything these
days without somebody dropping a
quick writ followed by a slow suit,
So I'll omit their names, even
though everything I have to say
about them:is benign. They all
come from my hidden past, the
wits and wags I once knew when I
lived with them in the Groves of

Forget that last one.
Nobody knows the difference. My
favorite tabloid avoids the problem
by printing this blend in a recent
headline: momento. ‘Remembrance
of things past, I suppose.

Or what about that poet, the onc
who appears in every anthology of
CanLit and always will unless
somebody defiles the Goddess Jus-

the ists and the physicists. But
not those fey, languid, other-world-
ly idiots in English! The debate
tumed nasty. Finally the poet rose
to reluctant feet and said quietly:
“Mr, Dean, I have the clear and dis-
tinct impression that Dr. Zygote
would tic strings to the legs of sky
larks and have them all fly at pre-
cisely 50 feet.” He sat. down slow-
ly. Zygote dissolved in the acid
bath of laughter. 3

And that other one, the ex-
colonel of infantry, who became
Dean and found himself, drowning
in a Niagara of paper: Ictters,
memos, minutes, reports. Add.to
the list: He sent us all a memo: “Do
Not write to me at length; Be brief.
Send me the kind of message a
miser would telegraph to an idiot. I
shall be grateful to you." The roar-
ing Niagara became a slow, mean-
dering brook: ya d

Pp I mean. Since I've read
some of your Spanish prose, Dar-
win and I both know you are of
apeish ancestry, So I'm convinced
you can master it. Have a gol”
Spanish I never use. Not after that.
And there was that other wag
who objected to the pomp and
pageantry (call it peacockery) aca-
.demics display at graduation exer-
cises and other rituals. . . robes,
funny hats, hoods, that kind of
thing. Here’s one.of his aphorisms:
“Jt is a truism that the more garish
the robes, authorized by a universi-
ty, the less distinguished the
degree.” Now, his name I refuse to

’ mention! After all, I've seen that

pastel pink and purple gown of
yours.

RR. Jeffels is a Richmond free-
lance writer and former principal
of The Open Learning Institute. -

Nigel Hannaford's column ‘Slings and Arrows’ was not available this week!

Have a look in th

It's an ugly word, one most
Canadians believe doesn’t apply to
them. We associate racism with
South Africa.

Remember the Sherbrooke areca
carpet-layers shot to death in their
sleep by Quebec Policein yet
another case of mistake identity?

That doesn’t mean Quebec
Police aren't racist, just that their
weapons record is bad, not just
with blacks but with all groups. _

There are no easy answers to

racism.

But there is at least one thing
which contributes to Canada’s
racial problem which could be easi-
ly solved by the federal immigra-
tion department. 7
Government records uncovered
by Sun Parliamentary Bureau Chief
Bob Fife show that over the years,

ds of appli with crimi-

The: Quebec government has

ppointed a special to =
investigate the mistaken police

' shooting of a black man. It would
> be'a’shame if the inquest ended ~
» there. %

‘hen you examine the Quebec ©

nal records in their home countries
have been allowed to emigrate to.
Canada. They were given special

record, you'find ‘excessive police **-

gunplay isn’t limited to visible

expected to kill again. So it’s OK.
: At is not OK. It and

e mirror friend

ed against because’ people think just
because I'na black, I'm one of them!"
_ When I raised the issue with

angers the law-a-biding majority,
especially. visible minorities.
~ After the’ 1980 ‘federal election
broadcast, a black CBC studio cam-
eraman pulléd me aside.
“I've gota message I want you
to give Prime Minister Pierre

“What's that,” I asked.

“You tell: Trudeau we blacks
don’t want any more of those
Jamaican niggers allowed into
Canada.”

He explained it this way: “My

family has lived in Thorold for
more that. 100 years. They came

.. here on the underground railway

after escaping slavery in the Ameri-
can Scuth. We're an it part
of the community, and have been
for generations. I never experi-
enced racial tolerance: until those

_\Jamaican pimps and drug pushers
“— took over Yonge Street.” E
_ Now." he said, * get discriminat-

pereeres
yeu

p officials
here, I was told to talk about black
crime was racist. And that my cam-
eraman was obviously an ‘Uncle
Tom’. * reat
’ ‘Senior Metto police officers say
ethnic gang crime is on the rise.
But they have no statistics x
officially, crime in Metro is color
blind.

Metro's police commission will
be asked to consider keeping ethnic
origin crime stats, but the idea is

vexpected:to be shot down

which promotes “rp
Se! Racist attitudes are generat

huni sicrcvtypes. To know that

‘one or only, small percentage of
‘an ethnic group is inyolved in crim-
-inal activity could.reduce, rath

- Wednesday, July 31, 1991

The Castlegar Sun

:
i

‘Letters to the Editor.

veneer ath
Dear Ellitor:

“Thank You for your recent edi-

torial on vandalism at Zuckerberg

“Island. However wax ona newly

stained table and a rock garden

*" Bench are minor incidents - dumb

put minor’

200A partial list of on-going van-

~dalism at the park since last fall

would include; 23'tree identifica

“ Gon'signs: (they left 4 standing)

‘“+tpulled ‘out and thrown away in

+*the'bush ‘or pond with 10 of these

“gigns having the 4" stakes deliber-
“Hitely broken.

_\*\'Four carved directional signs
“ripped off their 12° posts and the
> -posts shaken loose.

> This was not an casy feat
because the signs were secured
>by four 3” brass screws and a

“*gerewdriver was not used.

“+ On-going graffiti written or

“carved in picnic tables is also a

‘going concem,’

+2”. Hearts and initials as well as
-tarved obscenities are, to say the
"least, very offensive.

~-A’brand new garbage can

Club two years or s0 ago was
dented within days.

We pounded it out, ‘refusing
to buy a new one until last month,
However, we had to replace three
garbage cans because the con-
stant kicking made the sides prac-
tically meet in the middle.

On April 16 an upstairs win-
dow in the Chapel House was
shot out with a BB gun and the
smoke alarm in the back porch of
the house was ripped out.

On May 16, a special com-
memorative crab apple tree
bought by Selkirk College and
planted by the mayor of Enbetsu,
Japan was deliberately split in
two pieces - a senseless mote was
left on the ground with the bro-
ken plaque.

Last summer we had a crew
from the Castlegar Development
Board build some fences to stop
trail erosion, caused by il
bikes coming down the hill cross
country (bikes are not allowed on
the island): Most of these fences

were wrecked '- yet: these twits
managed to’ puli:our’ logs
anchored with 6’ spikes, The
crew. rebuilt these fences last
week. We have used cement and
4X 4 posts, Hopefully, they may’
last longer. :

Re: “the city will need to take
action”, (1) As with all city run
parks, there is a sign posted

“Closed from dusk to dawn”. (2)'°

The Chapel House Guides hired

by the Heritage Society which ~

looks after the park leave at 7 pm'
at the Iatest,. (3) Neither we nor
the city can post all night guards
out there,

So, unfortunately ‘the damage
is usually discovered the next day
by Heritage Society members
Jack Charters or Verna Keraiff
who visit every day all year.

All we can do is keep fixing
up. The city has installed a strong
metal door on the back porch to
house the new smoke detector
and they have also had to replace
broken sprinkler heads on the
automatic system near the house.

Involvement process” a facade for

Dear Editor:
. +A recent edition of The Castle-
. gar Sun ran a story about the pro-
posed Castlegar-Robson bridge.
In the article, a quotation attribut-
ed to Lyall Hanson, Ministry of
Transportation and Highways,
read: “I am very pleased to note
that the d ali was

tells me that our public involve-
ment process is working.”

Allow. me to set one matter
straight. If the public involvement
process was working under the
Social Credit (read Vander Zalm)
administration, past or present,
the Robson Ferry would still be

developed from suggestions and
discussion at the public forum. It

P in Chris D’Arcy’s 'rid-
ing rather than that of Howard
Dirks. -

Most people are pleased at the
prospect of Robson being united
once more with Castlegar, as it
had been since 1919 when the
government operated the first
Robson. ferry. No one should be
pleased with the opportunistic
politicians who deliberately

deprive old people and young .-.*:

children of an essential service, in

obituaries

order to appear generous by ae

George G. Efanoff

On Wednesday, July 24, 1991,
George G. Efanoff of Blueberry
Creek, B.C. passed away at the
age of 60 years.

Funeral service
Efanoff was held at the Castlegar
Funeral Chapel on Monday, July
29, 1991 at 10:00 a.m, with b
at the Bolder Creek Cemet
Salmo, B.C. at 12 Noon. »

Mr. Efanoff was born Novem-
ber 17, 1930 at Swan River, Man-

Marianne
Edwards
(Popoff)

On Sunday, July 28,1991,
Marianne’ Edwards (Nee Popoff)
of Trail, B.C. passed away sud-
denly at the age of 29 years.

Funeral services will be held
at the Castlegar Funeral Chapel
on Wednesday and Thursday
with burial at the Ootischenia
Cenxtery.

Marianne was bom January 4,
1962 in Castlegar, B.C. and grew
up and attended scheols here. She
also attended Selkirk College tak-
ing Early Childhood Education.
She married Peter Edwards on
June 6, 1987 in Trail, B.C. She
has lived in Trail ever since her
marriage and was currently
employed at Kresge’s Depart-
ment Store,, Marianne loved
sewing, flower arranging and all
crafts.

_She is survived by her hus-.
barid Peter of Trail, Parents, John
‘and Olga Popoff of Ootischenia,

_ Brother and Sister-in-law, Steven
“and Connie Popoff of Nelson,
. Mother and Father-in-law, Bob
‘and Josephine Edwards of Pentic-

, ton. Gaia

“Should friends desire, contri-

~ butions, may be, made.to the Vari-

* ety Club, Vancouver, B.C.

|. Funeral. arrangements are
under the direction of the Castle-

_ gar Funeral Chapel... :

cr . - Hach

ay

Selling. something?

:. Phone 365-5266

“ Vehicle‘ Transfers’.
, License Plates,

itoba. He moved with his par-
ents to Salmo at an early age. He
lived in Salmo until moving to

He is survived by 2 sons,
Allen of Nelson, Ernest of

Smithers, 3 Daughters, Shirley
Cox of Prince Rupert, Deborah
Zibrik of Burnaby and Gayle
Orme of Ottawa. 8 Grandchil-
dren, 1 Sister, Helen Hird of
Marysville, B.C. He was prede-
ceased by his wife Mary in 1974.

...Funeral arrangements were
under, the. direction of the Castle-

gar Funeral Chapel...” ;

“Battling vandalism an ongoing €

donated by’the Castlegar Rotary: |

The city has also ‘installed sonte

new water lines and replaced the !

plumbing which froze up last
_winter, and they ‘collect ‘the :
garbage gathered by the island
guides. i
However the Heritage Society,
all of whom are volunteers, is the
group which looks after the island
day to day. It's a small group.-
two grandmothers actually,.-y'" |
Verna Keraiff planted and
maintains the lawns, all the'flow-
er gardens and non-native’ trees
by the lawns, This spring she
bought with her own moncy a

shrub called “Blue’ Star Juniper”. *
She carefully planted it on a Sat- °

urday evening and by Monday
moming it had been stolen.

I look after the wild trees and "

shrubs on the rest of the island,
pruning with shears and’ flagging
trees to be taken our with a chain
* saw when we can’ get'a ‘crew to
curand pile bush,
To replace our ‘signs we
required Gordie Rice, a retired
gentleman, to make new'direc-

vote buying

some five years later, oi isu)

I am sorry to say, Mr, Hanson,
that the “public involvement pro-
cess” buys votes only. when the
.Offer rings truc.

George Stein
Robson

Karl Kreer, also retired and hus-

“band of Heritage Society Presi-;

, dent Sherrel Kreer,
4 This involves wandering

* around with an arm load of signs, °

a heavy birch mallet and a
Robertson screwdriver, trying to
find a rock free place near a par-
ticular’ tree to mark for visitors.
“This has had to be done twice this
summer with six of the signs...

“Well over a year ago the City

bicycle rack on the mainland side
“was thrown down the bank by
the pond. It may still be there as
we have no bicycle rack in the
parking lot yet.

This unique park is enjoyed by
thousands of people each year.
They range from local people
who walk, jog, wheel their babies
or walk their dogs to people from
all over the world.

Local people proudly show off
our park to out of town visitors.

“ Phe kids,’ or. super strong,
super stupid’ bigger. kids who do

far anonymous, ; stay

It would be nice if we could hit
the parents in the pocket book
and the vandals with a2 X 4 but,
we don’t know who spawned
these’creatures and the latter
option is probably illegal.

‘We have rot fully published
the extent of vandalism’ because
we have a nagging notion they
may ‘double their efforts if they
hink it will make the paper- if.
they can read that is:

Doris Sweeney,
Zuckerberg Island Supervisor
for the Heritage Society

SoA NUGUST 2
“COMING AUG! aS
epenerit N
sas tor more oy

Letters Policy

‘ry “Letters to the Editor are wel-
‘| come on any topic of local or
“| general interest. Letters should

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Send letters to: The Castlegar
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