BUSINESS _ August 31, 1988 Castlegar News 85 GROUND FLOOR OPPORTUNITY Py Business ie Full or Part-Time ¥ er f Karl Hager Limb dliiediladeradiuvmatrec™ |= & Brace Ltd. ALL MEW BACTERIOSTATIC FILTER Orhotie & Prosthet DON'T DELAY, CALL TODAY ‘ MAX MITSCHELE (604) 689-9830 e | MONTHLY (Your Collect Call Accepted After 6 P.M.) fj CLIN ic Suite 702-1165 Burnaby St., Vancouver, B.C, V6E 1P3 Pa er z al q aH 3 "i f i; F si g Aor aR ii ineges Ene] PRET HEA iit is ie MBMAL OCT rt ental ora ie Ve tt a WY fe aT Ey tH il i ATE da 3 * Foot * Artifical ALE SALE SALE SALE SALE SALE ame ‘ si 1 © Orthopedic -0/ shorts BACK-TO-SCHOOL (J cee Wh) ee ' : + Body tleg — brocng 2 i Bracing SUPER SALE! F&F a g¢ ep Je EXT CLINICS Aug. 30 toSept.4 ' . ‘i i. TRAIL Mon., Sept. 19 COLLEGE PACK | CALCULATOR { : a Tue tor 20 HH tien eth Hite Herat lf st i Hd Sf ty He re nn ffs ? i HT i i ii tia’ ; ae “if Wt util ri i a menue ea el Wael Gli pete ah gold 368 mt 738 ii... eft ¥ — ifn i Tal ei 8 5 hip’ 3 Nai i Fe i i I i fy ih fhe Phi il une Hi a aa “EH LEE cee tine ica il i a tary Tek as i Hs ee H Be@SKE es iieeaeels egacr fi! il E533 it 33 : ty Mh > AL) ae ee om gg ep nes AON D SOT ‘Aeaeey Sumuup " voqueNE eu — sue iba swe) Sy MO ss 5 tH FOR APPOINTMENTS OR INFO CALL KELOWNA 2-S9¢ SuOHOHAU, Buppemy s0WwWe> 99%; == “amy a ete. ile Hn th iil 8 = ° “it f° 2205 Ee ee Fa ose - f aie Liste] 5 inert amc ere z (ewesg ‘296i) Ae Se¥@Wy AD000N, ‘Td ANDY D 01: 180 Om eeuRw Py — Collect 861-1833 ‘TWIN PENS TICK PENS FIRST TRIP . . . Dave Littlejohn unloads the first Greyhound Courier Berol Paste! L$400 . a ¥ Express freightliner to arrive in Castlegar yesterday. The truck is equipped with containers which make handling of freight faster. The WEST KOOTENAY tao Avesined Speen ON LOK $3 27 majority of freight will now be handled in this fashion due to the in- rosa ati crease in express corgo ad erpr se : . Customer satisfaction ac Ree com Ow (Leb ves0g “0M ® ow owouer 4 2-H PENCILS MARKERS “Small Business. . . Is it for You?" ew esau Jo $8010} eu OL SANBMNNOM D z0°14 ONL $.7ULOLSIEY a ann ONIMis © vesvewynouels eu, “0 On} fp seumuenpy, 38N0H BAOW D 00% = -Avig NYOWENY D il it [Hi wey Ayes ee, “uop 400 \any 'yeoeg vase? D “AW d BHL OL KOVED oct a0 Spusgsny esoum sore (Apeweg '961) vow *AUOD eU0g.. eee “Ud NI GEM SIL © “nw we. $2010) wo! vosud u! 68 i fae itt ue ari i z 8 & & reed ‘8 at tt Ha ay z 8 ai i : i fall iit Har gh iG ri Wa @ z # z0° jf rf Wa a; Fy ite a Mahal g af ¢ fil stil sgee eines ita UE TERE ] ae cept Vie Pat R ith ly fn} fi 86 Foose ake ii Ty if ju nie Ni ag ne ahi an if ait ui i pit ee ue pu ie fil dade © Hosts SALE SALE SALE SALE SALE SALE pei] Ht fl $33 ai g eS L ides ‘Aopseupeyy 0; yBnosys | “ides ‘Aopsunyy lt ui “ves saboyer) ‘seous wir: —_— 0H09 eoupunsuy J221pew °S“f) 404 i a5358 tie reli con 3S rrexwarcnes DB O% or, LUNCH KITS $6 97 DELUXE STAPLER 2 A saad Thermos Brand ...... Reguior $4.98 renee cae BUTLER G.U.M TOOTHBRUSHES 97° pescsawe | $24.97 cxovone TOOTHPASTE MAXIPADS McLeans, 100 mi Or Thins. Always. . , NATURAL SOURCE MAYBELLINE GREAT LASH COD LIVER OIL MASCARA $347 Cepacol ...... Q-TiPs Reg. $4.99...... °. Ws $ a $ OXY CLEAN!! TON! PERMS $977 $3384 pied | HL i ~—sinooie 20s, 328, 48s. Cutex TS Eitan $9. 47 SHAMPOO OR TRAVEL Te MAPLE LEAF CHILOREN'S FLAKES OF HAM UMBRELLA $ 1 27 a competitive edge TORONTO (CP) — Gaining a new —_“‘It’s not good enough to just leave customer costs five times as much as the product with the customer. You keeping an old one. have to make sure they know how to That’s one of the many reasons use it,’’ Band said. companies are learning to Pay more He itemized the “‘characteristics of "* found in ies that said William Band, a partner and excel at satisfying their customers: marketing specialist with Coopers and Lybrand Consulting Group. Customer satisfaction — making sure the customer’s needs, wants and expectations are met throughout _—* Products are designed to be the the product's life cycle — is ‘‘the real best in their class. competitive edge,’’ he said in a pre- © Performance promises are direct ion at a recent ps por and clear. sored seminar. A survey by the U.S. office of consumer affairs found 96 per cent of don't in to the offending company, but 90 per cent resolve to never buy from the firm again. An unhappy customer will tell, on | Mike Applin, also a Coopers and average, nine friends and acquaint- Lybrand partner, emphasized this ances about their experience. point in his presentation, noting Customer feedback is critical to successful senior executives spent 10 success, Band said. But because to 20 per cent of their time with customers are unlikely to volunteer customers. information, companies have to ferret it out through market research, cus- tomer focus groups and surveys, toll-free telephone numbers and cus- tomer-return cards. Xerox Corp. of Stamford, Conn., for example, has had a real drive over the past three years, ‘‘very * tracking its : experiences with Xerox products, Band said. It audits a quarter of its customer base every three months, rotating the lists so every customer is contacted at least once a year. REPEATS BUSINESS * Design, engineering and man- facturing people know the customers’ needs. © Customer commitments are kept regardless of cost * Customer satisfaction is central to the company’s values. © Top management is personally involved with customers. ‘Many markets are not growing REGISTER, PLEASE CONTACT DEVELOPMENT CENTRE "A Service of Selkirk College Kir sd Tans cancels Ave., Castlegar VIN 1H8 604) 365-5886 Immersion Program in Small Business Prospective business owners are introduced to all aspects of running a small business. The operation of a small business simulated in a seminar atmosphere dealing with staf- fing, marketing, computer analysis, financial management, business management and production. Dates: Sept. 19-30, 1988 Course Duration: 8 a.m. - 10 p.m., 5 Days/Week for 2 Weeks (120 Hours) Registration Deadline: Sept. 2, 1988 Location: Castlegar Fee: $250 payable upon registration Instructors: 6 Instructors, Guest Speakers, Videos, Class Discussion FOR FURTHER INFORMATION OR TO. teal ral i wl ty rie nt i Mi He nae i ae fi cen) ; inh aH and (as a result) competition is intense,” for existing customers, Lsdes ‘Anpseupey 0} yBnosy | des ‘Aopsunyy "PepINg psoms oui 4q.. (Ss0useig voseeg) ‘wesey Aesed "ur siAeQ Auweg "UOURWOW D3 zz Nvowgey TW D an wo ‘BMIN DOC ees & Ajuse; Kaow) ous SMaN DOzt1 nue aT re Tae pit au al Eat G vit it size Etat Gtk ull fag faetl H SALE SALE SALE SALE SALE SALE uy (@sweig Uosees) t= ALI CLEARASIL Crome. ..45.. 4 . Band added. Companies that do a PAANUT BUTTER, $2.24 compore good job of satisfying customers can N . | y ; \ K 7 because of a higher rate of repeat HAIR DRYER TRACER RAZOR purchases and lower transaction CHANNELS costs. >R REMINGTON MICRO-SCREEN And having satisfied customers Customers are less likely to switch cosmenic Many More ‘ sa BRUSH K' fo a competitor’s new products, and Deiat: = $3.79... $2. 14 Unadvertised Specials | fe — FOR ALL TO ENJOY! — Nl BATTERIES "Vm Camere 8 Fil new, low-priced competition, Band ENERGIZER ‘ Specials a said. YTV A network devoted entirely to entertaining young Castleaird Plaza hieving customer satisfaction is not CARL’S DR UGS easy and does not come from simply the world, the best in family programs and less 365-7269 delivering a product on time. commercials too. z SCHOOL DISTRICT No. 9 (CASTLEGAR) fastest system of delivering all weather and environ- z pt ment reports immediately to cable viewers. ii Hi tip A i A. TUESDAY, SEPTEMBER 6, 1908, Sil hg Re ad iting oi tee replat sem endl dhoiansen hour VISION A new dimension in television that takes faith ser- 5 @ shortened sc ts, Hy i 1 te H ; 2 t 4 loter. Shortening the day will ollow students on opporhonity te Detore meant ern eine fee hours iously. The world’s first national, multi-faith tele- expect higher long-term profitability CLAIROL MINI-SALON PHILISHAVE $ 1 397 $3997 oneuaa a company from its se cme NEW BASIC CABLE CHANNELS are less likely to be lured away by SALE PRICED However, understanding and ac- people and their families. From Canada and around sei a el! i iif inhi F WEATHER Direct to home satellite weather information. The $3E2 Hy Puy i i iat if H Ee i. : [i | — SCHOOL OPENING — ? ten some @ enabling teachers to finalize their preparations for September 7, the fir: irst full day of instruction. vision network to look at life from the perspective of i i ‘oste-s9e tou jweby DIASHOWAL WALT, iAQWAINd ‘SSINSNOIOVES ‘NOISNT93S IIM FHL IO TWIDIdS, Registration of students new to the District will toke place on this day. faith and values. A 4 if a 0) \ lus the best ei Hit ils H feSreggeerege EE Ht of ule a8 ;: Hi pRg58 B. WEDNESDAY, SEPTEMBER 7, 1988 THE New and classic Disney programming plus the bes is ay i ye i BG all FE el Hi] H Hi H(i He t thot your child willive picked up, contect the Malnionenes OR iner set ean eee H YOU ore unwure of the time FAMILY family films from around the world. A channel for gpotate dein! . HHH iit tit Parents or guardians of Kindergarten who have NOT registered their child are ur to do so at their iste C, KINDERGARTEN CHANNEL young people and their families — with no com- jen students will not strecd schools Parents or wi ve pt their ! i i i i in- i i f° Ww i fa if flit Hila! ii i iE decgert 6. ho ha th ayn mericals! It will be available by itself or in combin = neighbourhood school as soon as possible, eae « telephone the Schoo! Board Office (365-7731) for further intormation. aga peat tea te — Costleger Primary oral oes" "gg. 5s10-90, 11 90-13:45 aijites Sele rtf: fe ill inte EH ad aie i” Hi ae ii wai Hf ha ue Stony traphrioe Secondary ii? \ Yagi ite Pork Elem FATT ute : sae HF ; ie Phat id nee pee ik ny Apnys puo woos Aspunoy ‘woos ation with other PAY TV channels. (Pay TV customers will be able to preview this channel at no cost dur- ing September. To keep this service after Sept. you need to exchange your Shaw Cable provided equip- ment). For information on viewing these channels watch Channel 10 26 ce Onty at the top of the hour during these peridds . . . at Castlegar Primary Thurs., Sept. 1 ....... 9Ya.m.-10p.m. Sat., Sept.3......... 9a.m. - 10 p.m. 08:30 - 10:45/a.m. only Fri., Sept. 2......... 4p.m.-10p.m. Sun., Sept. 4........ 9a.m. - 12 p.m. N/A FOR UP-TO-DATE PROGRAM LISTINGS, TUNE TO TV LISTINGS 5 CASTLEGAR Snaw. 368-5501 365-3122 cable “MdaIM V SAVGL JTGVIVAV 7auV IM A\qopsoysy 40) pee. e607 — Aomaaiip paysiuly — 260106 ajqnog — Burs00}4 Ayyone) — e20)de11; sos) — “AyD OY} Uy SeMIOY 4INg §80q 04} JO oud peepul JWOH MIN INLNDIX3 TIM FHL JO TWID3dS.. x sndwns peysiuiy — enuary dIquinjo> ISP Full Days N/A puo a BHI NLA ‘'@ '106e);s0> ¢ honed xo- BT onooshuwcs a Torrys Elem. Twin , INOA Joy SwoY D YHM,, 378 sgesesess SBaBsasEss 8 S 00 - 14:15. 000'9$ Aq pesnpey Wwoolysom 827S-S9E 3INOHd 491 ,47S*,00LUO ¥ SUJOOIPEG N04 JO ¥ ysig euyje10S AL @ H E. BUSING All bus pickup/delivery times will basically the same din the past Schoo! Year. For specific bus stops and Hn - time intormation call the Maintenance Office ot 365-8331 on TRAIL JOod © s asay) asuno> jo woos eBuoy> uMO YIM » MIIM IHL JO TWIDIdS.. BOARD OF SCHOOL TRUSTEES SCHOOL DISTRICT No. 9 (Castlegar)